# Premium Care Solutions Limited

Premium Care Solutions Limited is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NN15 7EU
- Registered manager: Clancy-Ugwu, Hayley
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 23/Oct/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Dignity, privacy and independence
  - Published: 2021-10-30
- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Kindness, respect and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30
- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Supervision and support
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30
- Finding
  - Needs assessment and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Communication adaptations in place including eye-gaze technology, lip reading, sign language and accessible information standards
  - Published: 2021-10-30
- Finding
  - Evidence: End of life wishes including DNAR orders recorded and respected within care plans
  - Published: 2021-10-30
- Finding
  - Evidence: Strong external affiliations with specialist groups (HVBG, CMSUK, SIA, BABICM) keeping practice evidence-based and current
  - Published: 2021-10-30
- Finding
  - Evidence: Staff went the extra mile, including supporting a person with a tracheotomy to fly abroad on holiday for the first time in years
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance systems including regular audits, satisfaction surveys and commissioner feedback driving continuous improvement
  - Published: 2021-10-30
- Finding
  - Evidence: Highly person-centred care plans with detailed information on wishes, preferences, daily routines and diverse needs
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received competency-based clinical training from a registered nurse, including tracheostomy ventilation and PEG feed systems
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives included in staff recruitment and selection, with hand-picked care workers matched to individuals
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Accessible information and communication
  - Published: 2021-10-30
- Finding
  - Response to changing needs
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Staffing levels
  - Published: 2021-10-30
- Finding
  - Safe recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and processes
  - Published: 2021-10-30

### well_led

- Finding
  - Engagement with people, staff and external partners
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3779358516

HomeCare Compass is an independent guide and is not affiliated with the CQC.