# Shaftesbury North East

*Operated by Livability.*

Shaftesbury North East is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/12/2023

## Practical info

- Postcode: NE8 1NS
- Registered manager: Sharpe, Victoria
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 09/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff passionate about care outcomes, clear on roles and accountable for their actions.
  - Published: 2025-12-12
- Finding
  - Evidence: Robust governance with regular audits, incident reporting to CQC and local authorities, and continuous improvement.
  - Published: 2025-12-12
- Finding
  - Evidence: Strong partnerships with external healthcare professionals, regularly commended for engagement and collaboration.
  - Published: 2025-12-12
- Finding
  - Evidence: Positive, person-centred culture promoted by registered managers with people's wishes at the heart of care.
  - Published: 2025-12-12
- Finding
  - Evidence: Sufficient staffing levels to meet people's needs throughout day and night and allow meaningful time with individuals.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment practices with people involved in interviewing and selecting their own support staff.
  - Published: 2025-12-12
- Finding
  - Evidence: Effective infection prevention and control systems reflecting current guidance.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines managed safely with staff trained and assessed as competent in medicines administration.
  - Published: 2025-12-12
- Finding
  - Evidence: People supported to have maximum choice and control; staff worked in least restrictive way in line with MCA principles.
  - Published: 2025-12-12
- Finding
  - Evidence: Detailed risk assessments in place with staff demonstrating effective understanding of individual needs and potential risks.
  - Published: 2025-12-12

### safe

- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-12-12
- Finding
  - Managers and staff are clear about their roles and understand quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Continuous learning and improving care
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3778542260

HomeCare Compass is an independent guide and is not affiliated with the CQC.