# Certain Care Ltd

Certain Care Ltd is a CQC-regulated home-care agency in Hove.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/10/2021

## Practical info

- Postcode: BN3 3RN
- Registered manager: Vincent, Scott
- Local authority: Brighton and Hove
- Region: South East
- City: Hove
- Last CQC check: 19/Oct/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from people and relatives about reliability and feeling safe
  - Published: 2022-04-03
- Finding
  - Evidence: Engaged a care consultant to implement new quality monitoring systems and audits
  - Published: 2022-04-03
- Finding
  - Evidence: Electronic recruitment system implemented with proper pre-employment checks
  - Published: 2022-04-03
- Finding
  - Evidence: Safeguarding policies and training updated; incidents now reported to local authorities
  - Published: 2022-04-03
- Finding
  - Evidence: Medicines managed safely with trained staff, risk assessments and MAR audits
  - Published: 2022-04-03
- Finding
  - Evidence: Improved infection control with routine weekly COVID-19 testing and good PPE supply
  - Published: 2022-04-03
- **leadership** _(moderate)_
  - Evidence: service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2022-04-03
- **staff_competency** _(moderate)_
  - Evidence: appropriate recruitment processes had not been followed. Staff had not routinely been recruited in line with safe practices.
  - Published: 2022-04-03
- **safeguarding** _(moderate)_
  - Evidence: people had been placed at risk of harm or abuse. The registered manager had not followed their own policies and procedures, acted on, or raised, potential incidents of abuse
  - Published: 2022-04-03
- **infection_control** _(moderate)_
  - Evidence: the provider had no formal systems in place to routinely test staff for COVID-19.
  - Published: 2022-04-03
- **governance** _(moderate)_
  - Evidence: these new systems and processes developed by the provider were not fully in place and needed time to embed and be effective.
  - Published: 2022-04-03

### safe

- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-04-03
- Finding
  - Using medicines safely
  - Published: 2022-04-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-03
- Finding
  - Staffing and recruitment
  - Published: 2022-04-03
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-03

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-03
- Finding
  - Working in partnership with others; How the provider understands and acts on the duty of candour
  - Published: 2022-04-03
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3778248841

HomeCare Compass is an independent guide and is not affiliated with the CQC.