# Dunamis Social Care

*Operated by Dunamis Social Care Limited.*

Dunamis Social Care is a CQC-regulated home-care agency in Wellingborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/08/2023

## Practical info

- Postcode: NN8 4NL
- Registered manager: Mwadada, Tsitsi
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Wellingborough
- Last CQC check: 03/Aug/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-03

### Other

- Finding
  - Evidence: Mental capacity assessments and best interest decisions completed in accordance with MCA requirements.
  - Published: 2023-08-03
- Finding
  - Evidence: Registered manager was open, transparent and receptive to feedback throughout the inspection.
  - Published: 2023-08-03
- Finding
  - Evidence: Infection prevention and control practices were effective, including appropriate PPE use and hand hygiene.
  - Published: 2023-08-03
- Finding
  - Evidence: Service worked effectively with healthcare professionals including district nurses for pressure area care.
  - Published: 2023-08-03
- Finding
  - Evidence: No missed calls reported and sufficient staffing levels to meet people's needs.
  - Published: 2023-08-03
- Finding
  - Evidence: Appropriate DBS checks had been completed for all staff.
  - Published: 2023-08-03
- Finding
  - Evidence: People felt safe with staff and reported kind, compassionate care; one relative stated it was the 'Best care [our relative] has ever had.'
  - Published: 2023-08-03
- Finding
  - Evidence: Medicines managed safely with electronic MAR records completed and systems flagging incomplete records.
  - Published: 2023-08-03
- **staffing_levels** _(moderate)_
  - Evidence: Staff were not always recruited safely. Recruitment systems needed improvement, as inspectors found there was no evidence to show references from staff were verified.
  - Published: 2023-08-03
- **staff_training** _(moderate)_
  - Evidence: MCA training was missing off the providers training records, this meant we could not be assured staff were aware of the most up to date guidance.
  - Published: 2023-08-03
- **governance** _(moderate)_
  - Evidence: The provider did not complete the required provider information return...We will not award a rating better than 'requires improvement' for well-led.
  - Published: 2023-08-03
- **governance** _(moderate)_
  - Evidence: The providers quality assurance system had not picked up on the issues inspectors found at this inspection.
  - Published: 2023-08-03
- **care_planning** _(moderate)_
  - Evidence: People's care, treatment and support plans had not always been updated and did not show how people had been involved.
  - Published: 2023-08-03
- **record_keeping** _(moderate)_
  - Evidence: The provider's staff records documented some staff had completed all of their induction training on the same day...this was not possible or following good practice.
  - Published: 2023-08-03
- **staff_competency** _(moderate)_
  - Evidence: Staff had not yet attended specific training to support autistic people and people with learning disabilities.
  - Published: 2023-08-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-03
- Finding
  - Using medicines safely
  - Published: 2023-08-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-08-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-03
- Finding
  - Staffing and recruitment
  - Published: 2023-08-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-03
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-03
- Finding
  - Continuous learning and improving care; Promoting a positive culture
  - Published: 2023-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3774424565

HomeCare Compass is an independent guide and is not affiliated with the CQC.