# Home Comfort Services (Fylde) Ltd

*Operated by Home Comfort Services (Fylde) Limited.*

Home Comfort Services (Fylde) Ltd is a CQC-regulated home-care agency in Lytham St Annes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/09/2018

## Practical info

- Postcode: FY8 5FT
- Registered manager: Trusdale, Ann
- Local authority: Lancashire
- Region: North West
- City: Lytham St Annes
- Last CQC check: 29/Sep/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and meal preparation
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act understanding
  - Published: 2021-10-30
- Finding
  - Supervision and support
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff felt valued, with management described as supportive and accessible at all times.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance systems included regular audits of personal safety, care records, training and medication.
  - Published: 2021-10-30
- Finding
  - Evidence: Community engagement through bi-monthly 'Forget-me-not' café sessions linking people to local support.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care praised by relatives; staff attended funerals demonstrating deep relational commitment.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives highly complementary about caring, respectful and personalised approach of staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision provided, with management shadowing staff and reviewing individual training needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive induction, ongoing training covering dementia awareness, manual handling, MCA and more.
  - Published: 2021-10-30
- Finding
  - Evidence: Medication administered safely in line with national guidelines with regular medicines audits completed.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong continuity of care achieved by matching staff to people based on shared interests and personalities.
  - Published: 2021-10-30
- Finding
  - Evidence: No missed visits since registration; live technology system monitored care delivery times effectively.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: one audit found staff were not always following recordkeeping standards and the registered manager followed this up through staff memos.
  - Published: 2021-10-30
- **care_planning** _(minor)_
  - Evidence: We noted risk assessments did not always fully guide staff about actions to mitigate risk.
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: We found not all files held a full assessment of each candidate's employment history.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Personalised care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medication management
  - Published: 2021-10-30
- Finding
  - Staffing levels and recruitment
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and staff engagement
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3771361659

HomeCare Compass is an independent guide and is not affiliated with the CQC.