# Solution2care Services Limited

Solution2care Services Limited is a CQC-regulated home-care agency in Oldbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 21/02/2024

## Practical info

- Postcode: B68 9HE
- Registered manager: Isola, Debbie
- Local authority: Sandwell
- Region: West Midlands
- City: Oldbury
- Last CQC check: 21/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-20
- Finding
  - Supporting people to eat and drink; working with other agencies; accessing healthcare
  - Published: 2024-03-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-20

### Other

- Finding
  - Evidence: People and relatives expressed high satisfaction: 'The carers are incredible, they are lovely with my relative.'
  - Published: 2024-03-20
- Finding
  - Evidence: Open learning culture developing; lessons learned shared in team meetings.
  - Published: 2024-03-20
- Finding
  - Evidence: Staff supervision, spot checks, appraisals and a 'carer of the month' recognition scheme in place.
  - Published: 2024-03-20
- Finding
  - Evidence: Staff received relevant, tailored training including epilepsy, learning disabilities and autism.
  - Published: 2024-03-20
- Finding
  - Evidence: PPE and infection control issues from previous inspection fully resolved.
  - Published: 2024-03-20
- Finding
  - Evidence: Medicines management safe with electronic system being introduced and PRN/cream guidance clear.
  - Published: 2024-03-20
- Finding
  - Evidence: Complaints handling significantly improved; people and relatives felt heard and responded to.
  - Published: 2024-03-20
- Finding
  - Evidence: Staff demonstrated strong knowledge of individual people's care needs despite gaps in written care plans.
  - Published: 2024-03-20
- Finding
  - Evidence: Robust staff recruitment processes including DBS checks and visa verification for overseas staff.
  - Published: 2024-03-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-20
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-03-20
- Finding
  - End of life care and support
  - Published: 2024-03-20
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-20
- Finding
  - Using medicines safely
  - Published: 2024-03-20
- Finding
  - Staffing and recruitment
  - Published: 2024-03-20
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-20

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-20
- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2024-03-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3764774760

HomeCare Compass is an independent guide and is not affiliated with the CQC.