# KS Care

*Operated by KS Care Ltd.*

KS Care is a CQC-regulated home-care agency in Bedford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 17/11/2023

## Practical info

- Postcode: MK42 9QZ
- Registered manager: Ringnyu, Sandra
- Local authority: Bedford
- Region: East
- City: Bedford
- Last CQC check: 17/Nov/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2023-12-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-06
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-12-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-12-06

### Other

- Finding
  - Evidence: Management responded immediately to inspection feedback and began implementing improvements
  - Published: 2023-12-06
- Finding
  - Evidence: End-of-life care plans were in place for those who wished to have them
  - Published: 2023-12-06
- Finding
  - Evidence: Staff respected people's dignity, privacy and independence, including knocking before entering homes
  - Published: 2023-12-06
- Finding
  - Evidence: Complaints were handled promptly and people felt confident raising concerns
  - Published: 2023-12-06
- Finding
  - Evidence: Staff worked effectively with health professionals such as district nurses and GPs to achieve good outcomes
  - Published: 2023-12-06
- Finding
  - Evidence: Staff had relevant training and received supervisions; induction supported familiarity with people they would support
  - Published: 2023-12-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-06
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-12-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-12-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-06
- Finding
  - Using medicines safely
  - Published: 2023-12-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-06
- Finding
  - Staffing and recruitment
  - Published: 2023-12-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-12-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-12-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3757447628

HomeCare Compass is an independent guide and is not affiliated with the CQC.