# Prelle Healthcare

*Operated by Prelle Healthcare Limited.*

Prelle Healthcare is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/02/2023

## Practical info

- Postcode: S35 9YR
- Registered manager: Elliott, Michelle
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 09/Feb/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Annual satisfaction questionnaires sent to people and staff; last completed April 2022 with positive outcome.
  - Published: 2023-02-09
- Finding
  - Evidence: Provider no longer in breach of Regulation 17 (Good Governance) following improvements since last inspection.
  - Published: 2023-02-09
- Finding
  - Evidence: Person-centred culture promoted by registered manager and staff; positive feedback from people and relatives.
  - Published: 2023-02-09
- Finding
  - Evidence: Recruitment process includes references and DBS checks prior to staff starting work.
  - Published: 2023-02-09
- Finding
  - Evidence: Accidents and incidents recorded with trends analysed to minimise future occurrences.
  - Published: 2023-02-09
- Finding
  - Evidence: Effective infection control practices; PPE used appropriately with registered manager completing spot checks.
  - Published: 2023-02-09
- Finding
  - Evidence: Call monitoring system in place ensuring visits occur within agreed time frames; staff contact families if running late.
  - Published: 2023-02-09
- Finding
  - Evidence: Robust safeguarding systems in place; staff trained and confident to report concerns at any time.
  - Published: 2023-02-09
- Finding
  - Evidence: People received medicines as prescribed; MAR sheets reviewed regularly by management with no gaps or errors found.
  - Published: 2023-02-09
- Finding
  - Evidence: Governance systems improved since last inspection; audits in place identifying concerns with actions taken to address them.
  - Published: 2023-02-09
- **care_planning** _(minor)_
  - Evidence: Risks were documented in people's care records, however some lacked detail. After speaking with staff and management we found people were supported appropriately.
  - Published: 2023-02-09
- **record_keeping** _(minor)_
  - Evidence: We found some gaps in documentation. However, the registered manager knew the service well and staff knew people well and therefore there was no impact on the service people received.
  - Published: 2023-02-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3750747379

HomeCare Compass is an independent guide and is not affiliated with the CQC.