# My Homecare Buckinghamshire & Oxfordshire

*Operated by TopKare Limited.*

My Homecare Buckinghamshire & Oxfordshire is a CQC-regulated home-care agency in Aylesbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/08/2023

## Practical info

- Postcode: HP21 7QY
- Registered manager: Ekundayo, Benjamin
- Local authority: Buckinghamshire
- Region: South East
- City: Aylesbury
- Last CQC check: 09/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care policy in place reflecting national best practice guidance
  - Published: 2023-10-21
- Finding
  - Evidence: Positive open culture with improved communication between management and staff
  - Published: 2023-10-21
- Finding
  - Evidence: Staff demonstrated good knowledge of people's routines, preferences and complex care needs
  - Published: 2023-10-21
- Finding
  - Evidence: Strong partnership working with health and social care professionals including GPs, district nursing and specialist services
  - Published: 2023-10-21
- Finding
  - Evidence: Complaints management systems improved; people could raise concerns easily and staff responded to professional feedback
  - Published: 2023-10-21
- Finding
  - Evidence: Governance systems significantly improved since last inspection with electronic quality assurance system and regular audits
  - Published: 2023-10-21
- Finding
  - Evidence: Continuity of care promoted through small staff 'routes' with route leaders providing oversight
  - Published: 2023-10-21
- Finding
  - Evidence: Effective infection prevention and control measures promoted, including staff training and PPE provision
  - Published: 2023-10-21
- Finding
  - Evidence: Safe medicines administration practices improved with monthly audits and daily stock checks successfully identifying a recent error
  - Published: 2023-10-21
- Finding
  - Evidence: Staff were safely recruited with full pre-employment checks including overseas criminal record checks where applicable
  - Published: 2023-10-21
- **person_centred_care** _(minor)_
  - Evidence: there was limited and variable information gathered about people's wider social needs, such as their culture and interests
  - Published: 2023-10-21
- **safeguarding** _(minor)_
  - Evidence: We identified one incident witnessed by care staff where the service had not sought guidance from the local authority as to whether the threshold was met for a safeguarding referral
  - Published: 2023-10-21
- **record_keeping** _(minor)_
  - Evidence: 1 staff member's file contained 3 documents relating to another staff member…the service had failed to display its rating at the office location and on its webpage
  - Published: 2023-10-21
- **incident_learning** _(moderate)_
  - Evidence: not all incidents had been logged on the system. This meant we could not be assured this data available to the registered manager was fully accurate
  - Published: 2023-10-21
- **medication_management** _(minor)_
  - Evidence: 1 person's risk assessment did not include the storage location for their prescribed creams or include the potential fire risk associated with the use of emollient creams
  - Published: 2023-10-21
- **care_planning** _(moderate)_
  - Evidence: 1 person's care plan contained information about 3 different types of epileptic seizures without specifying which type of seizures the person normally experienced
  - Published: 2023-10-21

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-21
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-21
- Finding
  - Planning personalised care and person-centred care plans
  - Published: 2023-10-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-10-21
- Finding
  - Using medicines safely
  - Published: 2023-10-21
- Finding
  - Safeguarding and learning lessons when things go wrong
  - Published: 2023-10-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-21
- Finding
  - Staff rotas and travel time
  - Published: 2023-10-21
- Finding
  - Staffing and recruitment
  - Published: 2023-10-21

### well_led

- Finding
  - Duty of candour
  - Published: 2023-10-21
- Finding
  - Promoting a positive, person-centred and open culture
  - Published: 2023-10-21
- Finding
  - Engaging people, public and staff; working in partnership
  - Published: 2023-10-21
- Finding
  - Roles, quality performance, risks and regulatory requirements; continuous learning
  - Published: 2023-10-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3750663346

HomeCare Compass is an independent guide and is not affiliated with the CQC.