# Able Support

*Operated by Able Support Ltd.*

Able Support is a CQC-regulated home-care agency in St Helens.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/02/2022

## Practical info

- Postcode: WA9 4YU
- Registered manager: Lee, Deborah
- Local authority: St. Helens
- Region: North West
- City: St Helens
- Last CQC check: 19/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-19
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-02-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-19

### Other

- Finding
  - Evidence: Positive feedback from people and families about caring, dignified staff
  - Published: 2022-02-19
- Finding
  - Evidence: Strong partnership working with local authority and healthcare professionals
  - Published: 2022-02-19
- Finding
  - Evidence: Effective governance with regular audits and clear line of accountability
  - Published: 2022-02-19
- Finding
  - Evidence: Person-centred care with regular care plan reviews and choice of gender of carer
  - Published: 2022-02-19
- Finding
  - Evidence: Working within MCA principles with consent and best interest decisions documented
  - Published: 2022-02-19
- Finding
  - Evidence: Staff received induction, ongoing training and supervision; felt well supported by management
  - Published: 2022-02-19
- Finding
  - Evidence: Strong infection control with PPE, COVID-19 testing station and current guidance
  - Published: 2022-02-19
- Finding
  - Evidence: Safe medicines management with staff trained in administration
  - Published: 2022-02-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-19
- Finding
  - Using medicines safely
  - Published: 2022-02-19
- Finding
  - Staffing and recruitment
  - Published: 2022-02-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-19

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-02-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-19
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-19
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3748999468

HomeCare Compass is an independent guide and is not affiliated with the CQC.