# Bluebird Care Docklands, Stratford and Wapping

*Operated by Calistaa Limited.*

Bluebird Care Docklands, Stratford and Wapping is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/08/2018

## Practical info

- Postcode: E14 9TS
- Registered manager: Ridler, Tansy
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 24/Aug/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives gave consistently positive feedback about care workers being kind, respectful, and professional.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines management was thorough, with MAR charts reviewed regularly by the registered manager and alerts for incomplete records.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment practices including DBS checks, right-to-work verification, and identity checks for all care workers.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective quality assurance through biannual surveys, daily electronic monitoring, and regular liaison with multidisciplinary healthcare professionals.
  - Published: 2020-01-29
- Finding
  - Evidence: Holistic, person-centred care plans incorporating physical, mental, emotional, social and recreational needs, with involvement of people and relatives in care planning.
  - Published: 2020-01-29
- Finding
  - Evidence: Care workers demonstrated strong understanding of safeguarding, MCA, consent, and equality and diversity principles.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular induction, mandatory and specialist training, quarterly supervisions, and annual appraisals, supporting competency and development.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive risk assessments in care records, including environmental, moving and handling, and personal care risks, with clear guidelines for care workers.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust electronic monitoring system ensured timely care delivery and task completion, with alerts triggered if care workers did not arrive within 15 minutes of scheduled visit time.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3742923749

HomeCare Compass is an independent guide and is not affiliated with the CQC.