# Caremark Basingstoke and Deane

*Operated by FYC Care Ltd.*

Caremark Basingstoke and Deane is a CQC-regulated home-care agency in Basingstoke.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/08/2018

## Practical info

- Postcode: RG24 8AG
- Registered manager: Nash, Kirsty
- Local authority: Hampshire
- Region: South East
- City: Basingstoke
- Last CQC check: 01/Aug/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: End of life care was provided with kindness and compassion, with advanced wishes discussed proactively
  - Published: 2021-10-30
- Finding
  - Evidence: Staff understood and applied Mental Capacity Act principles, always seeking consent before delivering support
  - Published: 2021-10-30
- Finding
  - Evidence: Effective partnership working with health and social care professionals including GPs and community nursing specialists
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives were actively involved in care planning, with detailed and personalised support plans
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints and concerns were used as part of quality auditing to drive continuous improvement
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, appraisal, spot checks and training including the Care Certificate
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines management was safe with regular competency assessments of staff by the registered manager
  - Published: 2021-10-30
- Finding
  - Evidence: Robust pre-employment checks and thorough recruitment procedures ensured staff suitability
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager provided highly visible, person-centred leadership, covering care visits personally to avoid use of agency staff
  - Published: 2021-10-30
- Finding
  - Evidence: People experienced consistent care from regular staff who developed positive and trusting relationships, with no missed calls recorded
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: some of the supervisory actions and quality assurance processes had not been completed during the previous two months
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: some of the supervisory actions and quality assurance processes had not been completed during the previous two months
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3740834019

HomeCare Compass is an independent guide and is not affiliated with the CQC.