# Priority Plus Ltd Coventry

*Operated by Priority Plus Limited.*

Priority Plus Ltd Coventry is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/02/2019

## Practical info

- Postcode: CV1 4JF
- Registered manager: Githu, Catherine
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 23/Feb/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from relatives praising staff kindness, respect, and responsiveness
  - Published: 2019-02-23
- Finding
  - Evidence: Systems in place to meet diverse and cultural needs, referencing Equality Act 2010 protected characteristics
  - Published: 2019-02-23
- Finding
  - Evidence: Clear complaints procedure with signposting to external organisations including CQC
  - Published: 2019-02-23
- Finding
  - Evidence: Quality monitoring via surveys, spot checks, audits, and staff meetings
  - Published: 2019-02-23
- Finding
  - Evidence: Strong MCA and DoLS awareness among staff and management
  - Published: 2019-02-23
- Finding
  - Evidence: Care plans were person-centred, promoted independence, and involved people and relatives in planning
  - Published: 2019-02-23
- Finding
  - Evidence: Staff received regular formal supervision and supported to undertake professional qualifications
  - Published: 2019-02-23
- Finding
  - Evidence: Risk assessments covering health and safety, environment, falls and medication kept under review
  - Published: 2019-02-23
- Finding
  - Evidence: Medicines managed safely with appropriate training, competency testing, and regular audits aligned to NICE guidance
  - Published: 2019-02-23
- Finding
  - Evidence: Safe recruitment procedures including DBS checks in place for all staff
  - Published: 2019-02-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3724821109

HomeCare Compass is an independent guide and is not affiliated with the CQC.