# Caring Hands East London Ltd

Caring Hands East London Ltd is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/10/2023

## Practical info

- Postcode: IG1 3AD
- Registered manager: Rafiq, Sumera
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 11/Oct/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of candour understood and practised; incidents reported to CQC and local authority appropriately
  - Published: 2023-10-11
- Finding
  - Evidence: Regular audits, spot checks, and improvement meetings to drive continuous learning and quality monitoring
  - Published: 2023-10-11
- Finding
  - Evidence: Strong partnership working with local authority, GPs, district nurses, social workers, and pharmacists
  - Published: 2023-10-11
- Finding
  - Evidence: Well-led service with improved well-led rating from Requires Improvement to Good; open and positive culture reported by staff
  - Published: 2023-10-11
- Finding
  - Evidence: Effective use of group chat technology to keep people, relatives, and staff informed in real time
  - Published: 2023-10-11
- Finding
  - Evidence: Person-centred care plans developed with input from people and relatives, covering communication needs, religion, and life history
  - Published: 2023-10-11
- Finding
  - Evidence: Robust recruitment processes including DBS checks, employment history reviews, and reference authenticity verification
  - Published: 2023-10-11
- Finding
  - Evidence: Medicines managed safely with fully signed MARs, an appointed medicine officer, and regular staff competency assessments
  - Published: 2023-10-11
- Finding
  - Evidence: People and relatives felt safe and expressed high satisfaction with the care provided, with consistent care workers assigned
  - Published: 2023-10-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-11
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-10-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-11
- Finding
  - Using medicines safely
  - Published: 2023-10-11
- Finding
  - Staffing and recruitment
  - Published: 2023-10-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-11

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-11
- Finding
  - Working in partnership with others
  - Published: 2023-10-11
- Finding
  - Continuous learning and improving care
  - Published: 2023-10-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3721832176

HomeCare Compass is an independent guide and is not affiliated with the CQC.