# Sunderland Home Care Associates (20-20) Limited

Sunderland Home Care Associates (20-20) Limited is a CQC-regulated home-care agency in Sunderland.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/01/2024

## Practical info

- Postcode: SR5 3AD
- Registered manager: Tate, Laura
- Local authority: Sunderland
- Region: North East
- City: Sunderland
- Last CQC check: 25/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Ongoing staff training programme ensured staff were skilled, knowledgeable and competent.
  - Published: 2024-01-25
- Finding
  - Evidence: Effective engagement with people, relatives and professionals, with people involved in decisions about their care.
  - Published: 2024-01-25
- Finding
  - Evidence: Long-standing, motivated staff team led by an approachable management team committed to person-centred care.
  - Published: 2024-01-25
- Finding
  - Evidence: Robust quality assurance system with regular audits, spot checks and telephone surveys monitored service provision.
  - Published: 2024-01-25
- Finding
  - Evidence: Staff recruitment was safely and effectively managed to ensure only suitable staff were employed.
  - Published: 2024-01-25
- Finding
  - Evidence: Rota management ensured timely, consistent care from the same staff with communication about late visits.
  - Published: 2024-01-25
- Finding
  - Evidence: Medicines were managed safely with appropriate risk assessments, care plans and administration records in place.
  - Published: 2024-01-25
- Finding
  - Evidence: Staff knew people well and provided care with patience and kindness, with people expressing high satisfaction.
  - Published: 2024-01-25

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-01-25
- Finding
  - Staffing and recruitment
  - Published: 2024-01-25
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-01-25
- Finding
  - Using medicines safely
  - Published: 2024-01-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-01-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-01-25

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-01-25
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-01-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-01-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-01-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3711653951

HomeCare Compass is an independent guide and is not affiliated with the CQC.