# Browns Short Break Respite Limited

Browns Short Break Respite Limited is a CQC-regulated home-care agency in St Helens.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/02/2020

## Practical info

- Postcode: WA9 1SF
- Registered manager: Brown, Marie
- Local authority: St. Helens
- Region: North West
- City: St Helens
- Last CQC check: 04/Feb/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough and to live healthier lives
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Accidents and incidents were recorded, reviewed and lessons learnt
  - Published: 2021-10-30
- Finding
  - Evidence: Regular safety checks were carried out on the environment and equipment
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager was approachable and responsive to inspection findings, taking immediate corrective action
  - Published: 2021-10-30
- Finding
  - Evidence: The service applied Registering the Right Support principles, promoting choice, control and independence
  - Published: 2021-10-30
- Finding
  - Evidence: People and families were involved in care planning and review meetings
  - Published: 2021-10-30
- Finding
  - Evidence: Staff knew people well and positive relationships had been formed; people reported being treated with dignity and respect
  - Published: 2021-10-30
- Finding
  - Evidence: People received medicines on time and medication procedures were in place
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices were followed with appropriate pre-employment checks
  - Published: 2021-10-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-10-30
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-369811988

HomeCare Compass is an independent guide and is not affiliated with the CQC.