# Helping Hands Sheffield

*Operated by Midshires Care Limited.*

Helping Hands Sheffield is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/09/2019

## Practical info

- Postcode: S9 4WG
- Registered manager: Odemis, Hayley
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 13/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of independence
  - Published: 2023-02-01
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2023-02-01

### effective

- Finding
  - Mental Capacity Act compliance
  - Published: 2023-02-01
- Finding
  - Supervision, observation and appraisal
  - Published: 2023-02-01
- Finding
  - Induction and ongoing training
  - Published: 2023-02-01

### Other

- Finding
  - Evidence: Comprehensive quality audit schedule in place with multi-level oversight from manager to head of care.
  - Published: 2023-02-01
- Finding
  - Evidence: People consistently described staff as kind, caring, dignified and respectful.
  - Published: 2023-02-01
- Finding
  - Evidence: Provider published 'learning lessons' across branches to share lessons from accidents and near misses.
  - Published: 2023-02-01
- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding and the Mental Capacity Act 2005.
  - Published: 2023-02-01
- Finding
  - Evidence: People's care records were person-centred, up to date and included detailed risk assessments.
  - Published: 2023-02-01
- Finding
  - Evidence: Safe recruitment procedures including DBS checks, references and proof of identity were consistently applied.
  - Published: 2023-02-01
- Finding
  - Evidence: Regular supervisions, direct practice observations and appraisals were in place and valued by staff.
  - Published: 2023-02-01
- Finding
  - Evidence: Staff received thorough induction covering all 15 Care Certificate standards plus practical and eLearning training.
  - Published: 2023-02-01
- **medication_management** _(moderate)_
  - Evidence: On one person's care record we saw significant gaps and errors had been identified when their MAR chart was audited the previous month.
  - Published: 2023-02-01
- **record_keeping** _(minor)_
  - Evidence: In some of the care records we looked at we found multiple spelling errors and the use of acronyms without explanation.
  - Published: 2023-02-01
- **governance** _(critical)_
  - Evidence: The registered provider had systems in place to record and respond to complaints, however these systems were not always being followed.
  - Published: 2023-02-01
- **complaints_handling** _(critical)_
  - Evidence: I emailed [manager] my complaint and [manager] never responded so not very good.
  - Published: 2023-02-01
- **staffing_levels** _(moderate)_
  - Evidence: There had been recent difficulties with staff shortages and sickness. This had impacted on the times of some calls and which staff were available.
  - Published: 2023-02-01
- **missed_or_late_visits** _(moderate)_
  - Evidence: We've had problems with carers turning up late or not turning up at all, we never even got told they weren't coming.
  - Published: 2023-02-01

### responsive

- Finding
  - Quality of record keeping
  - Published: 2023-02-01
- Finding
  - Person-centred care planning
  - Published: 2023-02-01
- Finding
  - Complaints handling
  - Published: 2023-02-01

### safe

- Finding
  - Risk assessments and infection control
  - Published: 2023-02-01
- Finding
  - Recruitment practices
  - Published: 2023-02-01
- Finding
  - Medicines management and MAR chart auditing
  - Published: 2023-02-01
- Finding
  - Safeguarding and whistleblowing procedures
  - Published: 2023-02-01
- Finding
  - Staffing levels and consistency of care workers
  - Published: 2023-02-01

### well_led

- Finding
  - Quality monitoring and governance systems
  - Published: 2023-02-01
- Finding
  - Engagement with people, relatives and staff
  - Published: 2023-02-01
- Finding
  - Leadership and management oversight
  - Published: 2023-02-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3697170347

HomeCare Compass is an independent guide and is not affiliated with the CQC.