# Promise Care Services Ltd

Promise Care Services Ltd is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 30/09/2023

## Practical info

- Postcode: IG11 8HE
- Registered manager: Ezike Osuji, Blessing
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 30/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-07
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-12-07

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-12-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-12-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-07

### Other

- Finding
  - Evidence: Systems were in place to obtain feedback from people about the service.
  - Published: 2023-12-07
- Finding
  - Evidence: Staff encouraged people's independence and obtained consent before carrying out tasks.
  - Published: 2023-12-07
- Finding
  - Evidence: People and relatives consistently described staff as kind, caring and respectful of privacy and dignity.
  - Published: 2023-12-07
- Finding
  - Evidence: Staff received regular supervisions and told inspectors they felt well supported by the registered manager.
  - Published: 2023-12-07
- Finding
  - Evidence: A digital monitoring system was in place to oversee staff attendance, punctuality and call duration.
  - Published: 2023-12-07
- Finding
  - Evidence: Pre-employment checks including DBS, references and right-to-work checks had been carried out for all staff.
  - Published: 2023-12-07
- Finding
  - Evidence: Staff had been trained in safeguarding and understood how to protect people from harm and who to report concerns to.
  - Published: 2023-12-07
- **care_planning** _(moderate)_
  - Evidence: Some care plans were not updated following change of circumstances. Two people's support needs had changed, however this was not accurately reflected on the care plan.
  - Published: 2023-12-07
- **communication_with_families** _(moderate)_
  - Evidence: Communication plans were not in place and did not include how staff should communicate with people. A person told us, "They don't understand me and I don't understand them."
  - Published: 2023-12-07
- **person_centred_care** _(moderate)_
  - Evidence: Pre-assessments and reviews had been carried out this did not include people's preferences with the support they required to ensure people were safe at all times.
  - Published: 2023-12-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needs
  - Published: 2023-12-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-07
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-07
- Finding
  - Staffing and recruitment
  - Published: 2023-12-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-07
- Finding
  - Using medicines safely
  - Published: 2023-12-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-07
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-12-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3696883479

HomeCare Compass is an independent guide and is not affiliated with the CQC.