# Bluebird Care (Epsom, Kingston & Sutton)

*Operated by Bayford New Horizons Limited.*

Bluebird Care (Epsom, Kingston & Sutton) is a CQC-regulated home-care agency in Epsom.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/07/2023

## Practical info

- Postcode: KT19 9AP
- Registered manager: Bradbury, Jordan
- Local authority: Surrey
- Region: South East
- City: Epsom
- Last CQC check: 12/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service worked in partnership with healthcare professionals, local authorities, and community organisations such as Age UK.
  - Published: 2023-07-18
- Finding
  - Evidence: Managers proactively engaged in professional networks and liaised with other registered managers to share learning.
  - Published: 2023-07-18
- Finding
  - Evidence: Provider engaged people, families and staff in care and service development, including use of a care app and regular surveys.
  - Published: 2023-07-18
- Finding
  - Evidence: Positive, person-centred culture that was open, inclusive and empowering, achieving good outcomes for people.
  - Published: 2023-07-18
- Finding
  - Evidence: Infection prevention and control followed best practice guidance.
  - Published: 2023-07-18
- Finding
  - Evidence: Sufficient numbers of suitably qualified staff deployed; safer recruitment procedures including DBS checks followed.
  - Published: 2023-07-18
- Finding
  - Evidence: Medicines were used safely with staff trained and competency assessed in medicines administration.
  - Published: 2023-07-18
- Finding
  - Evidence: People received safe care with detailed risk assessments and staff who knew people and their needs well.
  - Published: 2023-07-18
- **staff_training** _(minor)_
  - Evidence: The provider's staff training audit had not identified that some training for some staff was not up to date.
  - Published: 2023-07-18
- **governance** _(moderate)_
  - Evidence: not all the audits had always been effective... The provider's audits had not identified the issues we found during our inspection
  - Published: 2023-07-18
- **medication_management** _(minor)_
  - Evidence: some people did not have sufficiently detailed information in their care records for some of their 'when required' medicines
  - Published: 2023-07-18
- **care_planning** _(minor)_
  - Evidence: some people's risk assessments did not include sufficiently detailed and personalised information for staff about their individual level of vulnerability to COVID-19
  - Published: 2023-07-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-369537027

HomeCare Compass is an independent guide and is not affiliated with the CQC.