# Caremark - Charnwood

*Operated by R K S Domiciliary Care Ltd.*

Caremark - Charnwood is a CQC-regulated home-care agency in Loughborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2022

## Practical info

- Postcode: LE11 1JP
- Registered manager: Want, Tammy
- Local authority: Leicestershire
- Region: East Midlands
- City: Loughborough
- Last CQC check: 23/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-03-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-03-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-03-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-03-29
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-03-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-03-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-03-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-03-29

### Other

- Finding
  - Evidence: The registered manager promoted continuous improvement, including working with franchise partners to share best practice.
  - Published: 2022-03-29
- Finding
  - Evidence: People, relatives and staff were positive about open, transparent and supportive management and leadership.
  - Published: 2022-03-29
- Finding
  - Evidence: Consistent staffing allocation enabled strong relationships and personalised care delivery.
  - Published: 2022-03-29
- Finding
  - Evidence: Personalised end of life care was highlighted as outstanding by one relative, described as 'amazing'.
  - Published: 2022-03-29
- Finding
  - Evidence: People and relatives described staff as kind, caring, respectful of dignity and encouraging of independence.
  - Published: 2022-03-29
- Finding
  - Evidence: Staff received training, supervision and support enabling them to effectively perform their roles.
  - Published: 2022-03-29
- Finding
  - Evidence: Medication administration improved since last inspection; regular audits on medicines and medicine records were in place.
  - Published: 2022-03-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-03-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-03-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-03-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-03-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-03-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-03-29
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-03-29
- Finding
  - Staffing and recruitment
  - Published: 2022-03-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-03-29
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-03-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-03-29
- Finding
  - Continuous learning and improving care
  - Published: 2022-03-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-03-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-03-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-03-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-368443898

HomeCare Compass is an independent guide and is not affiliated with the CQC.