# Proper Care (Cornwall) Limited

*Operated by Proper Care (Cornwall) Ltd.*

Proper Care (Cornwall) Limited is a CQC-regulated home-care agency in Helston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/03/2023

## Practical info

- Postcode: TR13 0QD
- Registered manager: Carmichael, David
- Local authority: Cornwall
- Region: South West
- City: Helston
- Last CQC check: 28/Mar/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-28
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-28

### Other

- Finding
  - Evidence: Health and social care professionals praised the service's responsiveness and staff knowledge of clients.
  - Published: 2023-03-28
- Finding
  - Evidence: The service worked in accordance with MCA principles, respecting people's consent and choices including carer gender preferences.
  - Published: 2023-03-28
- Finding
  - Evidence: Accidents and incidents were appropriately documented, investigated and used for learning.
  - Published: 2023-03-28
- Finding
  - Evidence: The registered manager was visible, approachable and well known to people and their relatives.
  - Published: 2023-03-28
- Finding
  - Evidence: Staff received regular supervision, spot checks, appraisals and face-to-face training; new staff had structured induction with shadowing.
  - Published: 2023-03-28
- Finding
  - Evidence: Quality assurance systems were robust; care plans accurately reflected current needs and daily records were consistently completed.
  - Published: 2023-03-28
- Finding
  - Evidence: Staff rotas included travel time between visits; managers covered visits during staffing challenges to ensure continuity.
  - Published: 2023-03-28
- Finding
  - Evidence: Medicines records had improved and people were safely supported with their medicines.
  - Published: 2023-03-28
- Finding
  - Evidence: Recruitment practices were safe with all pre-employment checks completed including DBS, employment histories and references.
  - Published: 2023-03-28
- Finding
  - Evidence: People felt safe and gave consistently positive feedback; staff understood safeguarding responsibilities and reporting procedures.
  - Published: 2023-03-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-28
- Finding
  - Using medicines safely
  - Published: 2023-03-28
- Finding
  - Staffing and recruitment
  - Published: 2023-03-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-28
- Finding
  - Continuous learning and improving care; Engaging and involving people using the service
  - Published: 2023-03-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-368123747

HomeCare Compass is an independent guide and is not affiliated with the CQC.