# Outreach Services

*Operated by Autism Initiatives (UK).*

Outreach Services is a CQC-regulated home-care agency in Bootle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/07/2023

## Practical info

- Postcode: L30 4XR
- Registered manager: Barker, Barbara
- Local authority: Sefton
- Region: North West
- City: Bootle
- Last CQC check: 13/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-07-07

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-07-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-07

### Other

- Finding
  - Evidence: Detailed positive behaviour support plans helped staff support people through periods of anxiety or distress.
  - Published: 2023-07-07
- Finding
  - Evidence: Staff received good induction, ongoing training, regular supervision and observations of practice.
  - Published: 2023-07-07
- Finding
  - Evidence: A health and wellbeing lead provided opportunities for social, sporting, educational and employment activities to reduce social isolation.
  - Published: 2023-07-07
- Finding
  - Evidence: People were actively involved in recruitment of staff and in developing and reviewing their own support plans.
  - Published: 2023-07-07
- Finding
  - Evidence: Robust governance framework with effective audits, monthly reporting and monitoring systems.
  - Published: 2023-07-07
- Finding
  - Evidence: Medicines were managed safely with accurate records and regular competency checks on staff.
  - Published: 2023-07-07
- Finding
  - Evidence: Staff knew people well, had formed trusting relationships, and understood individual communication needs.
  - Published: 2023-07-07
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2023-07-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-07-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-07
- Finding
  - Planning personalised care to ensure people have choice and control; Supporting people to avoid social isolation and take part in activities
  - Published: 2023-07-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-07
- Finding
  - Using medicines safely
  - Published: 2023-07-07
- Finding
  - Staffing and recruitment
  - Published: 2023-07-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-07-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-07

### well_led

- Finding
  - Promoting a positive culture; Engaging and involving people; Working in partnership with others
  - Published: 2023-07-07
- Finding
  - Managers and staff being clear about their roles; Continuous learning and improving care; Duty of candour
  - Published: 2023-07-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3679714454

HomeCare Compass is an independent guide and is not affiliated with the CQC.