# My Home Care Ltd

*Operated by Elizabeth Rose Care Limited.*

My Home Care Ltd is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/02/2026

## Practical info

- Postcode: NE11 0NJ
- Registered manager: Davison, Michelle
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 09/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and spiritual awareness
  - Published: 2020-01-29
- Finding
  - Person-centred involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Dignity, respect and compassionate care
  - Published: 2020-01-29

### effective

- Finding
  - Working with health care professionals
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration support
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act and consent
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: The registered manager was transparent, cooperative and fully aware of CQC registration requirements.
  - Published: 2020-01-29
- Finding
  - Evidence: People were supported to engage in community activities and pursue hobbies, promoting independence and wellbeing.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective communication across the service, with out-of-hours support, regular staff meetings and proactive notification of delays to people and relatives.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong governance framework with monthly, quarterly and annual audits covering health and safety, complaints, safeguarding, infection control, training and medicines.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision approximately every eight weeks, appraisals, and ongoing training including Care Certificate and health and social care diplomas (over 70% at Level 2).
  - Published: 2020-01-29
- Finding
  - Evidence: Robust medicines management with staff training, periodic competency checks and management audits ensuring safe administration.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive and person-centred care plans were in place, reflecting individuals' preferences, communication needs, cultural background and goals for independence.
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives consistently praised the kind, caring and compassionate approach of staff, describing them as 'absolutely fantastic' and 'like extended family'.
  - Published: 2020-01-29
- **other** _(minor)_
  - Evidence: We advised at least two members of staff should be involved in face-to-face interviews to ensure a fair process was followed.
  - Published: 2020-01-29
- **other** _(minor)_
  - Evidence: We discussed with the registered manager that references should be obtained from suitable people independent of the prospective employer.
  - Published: 2020-01-29

### responsive

- Finding
  - Community engagement and social inclusion
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Staffing levels and safe recruitment
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Safeguarding people from abuse
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29

### well_led

- Finding
  - Staff culture and leadership
  - Published: 2020-01-29
- Finding
  - Quality assurance and audit
  - Published: 2020-01-29
- Finding
  - Registered manager oversight and CQC compliance
  - Published: 2020-01-29
- Finding
  - Working in partnership with others
  - Published: 2019-05-14
- Finding
  - Continuous learning and improving care
  - Published: 2019-05-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3676137860

HomeCare Compass is an independent guide and is not affiliated with the CQC.