# Care4UHomecare Ltd

Care4UHomecare Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/08/2022

## Practical info

- Postcode: SE15 1LE
- Registered manager: Enogieru, Sarah
- Local authority: Southwark
- Region: London
- City: London
- Last CQC check: 27/Aug/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with NHS Continuing Healthcare, particularly for end of life care
  - Published: 2022-08-27
- Finding
  - Evidence: Good communication with people, relatives and staff via phone, email, text and team meetings
  - Published: 2022-08-27
- Finding
  - Evidence: Positive, person-centred culture with supportive registered manager praised by staff and relatives
  - Published: 2022-08-27
- Finding
  - Evidence: Regular spot checks, telephone monitoring and supervision to monitor staff performance
  - Published: 2022-08-27
- Finding
  - Evidence: Robust infection prevention and control practices including PPE, testing and spot checks
  - Published: 2022-08-27
- Finding
  - Evidence: Strong safeguarding awareness and training, with annual refreshers for longer-serving staff
  - Published: 2022-08-27
- Finding
  - Evidence: Staff completed shadowing and observation visits before working independently
  - Published: 2022-08-27
- Finding
  - Evidence: Medicines managed safely with MAR charts, training and competency assessments
  - Published: 2022-08-27
- Finding
  - Evidence: Risks to people had been assessed with care records updated to provide guidance for staff
  - Published: 2022-08-27
- Finding
  - Evidence: Improved recruitment procedures with full employment histories, references, right to work documents and DBS checks in place
  - Published: 2022-08-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-27
- Finding
  - Using medicines safely
  - Published: 2022-08-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-27
- Finding
  - Staffing and recruitment
  - Published: 2022-08-27

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-27
- Finding
  - Working in partnership with others
  - Published: 2022-08-27
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2022-08-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for people
  - Published: 2022-08-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-08-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3671787055

HomeCare Compass is an independent guide and is not affiliated with the CQC.