# Fortis Care North London

*Operated by Fortis Care Limited.*

Fortis Care North London is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/08/2022

## Practical info

- Postcode: N12 0BP
- Registered manager: Spurling, Claire
- Local authority: Barnet
- Region: London
- City: London
- Last CQC check: 24/Aug/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-24
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-24

### Other

- Finding
  - Evidence: Positive risk-taking encouraged to support independence
  - Published: 2022-08-24
- Finding
  - Evidence: Safe recruitment practices including DBS checks and reference verification
  - Published: 2022-08-24
- Finding
  - Evidence: Knowledgeable and approachable management team with effective quality assurance systems
  - Published: 2022-08-24
- Finding
  - Evidence: Holistic needs assessment involving relatives and healthcare professionals
  - Published: 2022-08-24
- Finding
  - Evidence: Effective safeguarding practices with prompt referrals and regular staff competency assessments
  - Published: 2022-08-24
- Finding
  - Evidence: Safe medicines management with regular audits and staff competency monitoring
  - Published: 2022-08-24
- Finding
  - Evidence: Strong person-centred culture with care tailored to individual needs and preferences
  - Published: 2022-08-24
- **staffing_levels** _(minor)_
  - Evidence: the nominated induvial told us there had been issues with staff shortages during the pandemic and the management team had to cover some shifts.
  - Published: 2022-08-24
- **consent_capacity** _(moderate)_
  - Evidence: The management team had identified some people who needed restrictions in place as part of their care yet there was no Court of Protection order in place.
  - Published: 2022-08-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-24
- Finding
  - Staffing and recruitment
  - Published: 2022-08-24
- Finding
  - Using medicines safely
  - Published: 2022-08-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-24
- Finding
  - Continuous learning and improving care
  - Published: 2022-08-24
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
  - Published: 2022-08-24
- Finding
  - Promoting a positive, person-centred culture and engaging people and staff
  - Published: 2022-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3648782378

HomeCare Compass is an independent guide and is not affiliated with the CQC.