# Better Home Care

*Operated by Better Home Care Ltd.*

Better Home Care is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/05/2018

## Practical info

- Postcode: CB23 7QJ
- Registered manager: Mhishi, Percy
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 16/May/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager fostered a culture of openness, whistleblowing support, and partnership working with external stakeholders.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong quality assurance systems including spot checks, audits, supervisions, and satisfaction surveys.
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic call monitoring system enabled prompt action on late or missed calls.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care processes based on current guidance, including liaison with MacMillan and district nurses.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints and concerns handling, with issues resolved before escalating to formal complaints.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care planning included life history, preferences, and individual communication needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff promoted dignity, privacy and independence, with consistently positive feedback from people and relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive training programme including Care Certificate, MCA, dementia care, and regular updates.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were administered safely with competency assessments, audits, and accurate records in place.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to be safe by staff with good safeguarding knowledge and appropriate recruitment checks including DBS.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: Two incidents where medicines had not been correctly administered had been referred to the local safeguarding authority but these incidents had not been reported to the CQC.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: Three of the four care plans we looked at included only limited information about risks to people and how staff should manage these risks.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3641099988

HomeCare Compass is an independent guide and is not affiliated with the CQC.