# Advance Healthcare (UK) Limited

*Operated by Advance Health Care UK Ltd.*

Advance Healthcare (UK) Limited is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/03/2023

## Practical info

- Postcode: WV4 6JX
- Registered manager: Hinton, Gillian
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 09/Mar/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-09

### Other

- Finding
  - Evidence: An action plan was in place identifying areas for improvement including staff absence management and team meetings.
  - Published: 2023-03-09
- Finding
  - Evidence: The new registered manager (in post since August 2022) was described as supportive and approachable.
  - Published: 2023-03-09
- Finding
  - Evidence: People spoke positively about carers, describing them as professional and caring.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff received induction including shadowing experienced colleagues.
  - Published: 2023-03-09
- Finding
  - Evidence: People were supported in line with Mental Capacity Act principles with consent obtained before care.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff supported people to access healthcare appointments and contacted professionals when needed.
  - Published: 2023-03-09
- Finding
  - Evidence: People's needs were assessed prior to care and staff were aware of healthcare needs and preferences.
  - Published: 2023-03-09
- Finding
  - Evidence: Accidents and incidents were reported, acted on, and analysed monthly.
  - Published: 2023-03-09
- Finding
  - Evidence: Staff followed latest infection control guidance and had access to plentiful PPE supplies.
  - Published: 2023-03-09
- Finding
  - Evidence: People felt safe with a consistent group of well-recruited staff who knew them well.
  - Published: 2023-03-09
- **incident_learning** _(minor)_
  - Evidence: The latest analysis of this information had not identified any patterns or trends for future learning.
  - Published: 2023-03-09
- **staff_training** _(minor)_
  - Evidence: There's a lot of training on the computer, but no face to face training for a while; it would be nice to see someone face to face.
  - Published: 2023-03-09
- **record_keeping** _(moderate)_
  - Evidence: care records did not always hold the most up to date information regarding people and their care needs.
  - Published: 2023-03-09
- **communication_with_families** _(moderate)_
  - Evidence: You don't know what's going on, this is the first staff meeting for months, the last one was in October and we were told the next would be in 6-8 weeks.
  - Published: 2023-03-09
- **governance** _(moderate)_
  - Evidence: Systems and processes to ensure monitoring and oversight of the service had failed to identify some issues found on inspection.
  - Published: 2023-03-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-09
- Finding
  - Using medicines safely
  - Published: 2023-03-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-09
- Finding
  - Staffing and recruitment
  - Published: 2023-03-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3640951090

HomeCare Compass is an independent guide and is not affiliated with the CQC.