# Aspire Care Services Ltd

Aspire Care Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Inadequate |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/01/2023

## Practical info

- Postcode: SW16 1HS
- Registered manager: Ileye, Juweeriya
- Local authority: Lambeth
- Region: London
- City: London
- Last CQC check: 12/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider demonstrated willingness to learn and submitted action plans promptly after the inspection.
  - Published: 2023-01-19
- Finding
  - Evidence: People and staff spoke positively about the registered manager, describing her as supportive, available and helpful.
  - Published: 2023-01-19
- Finding
  - Evidence: Service worked within the principles of the Mental Capacity Act 2005.
  - Published: 2023-01-19
- Finding
  - Evidence: Staff had access to PPE and infection prevention and control measures were in place.
  - Published: 2023-01-19
- Finding
  - Evidence: Robust pre-employment checks including DBS, photographic identification and proof of address.
  - Published: 2023-01-19
- Finding
  - Evidence: Staff received safeguarding training and knew how to identify, respond to and escalate suspected abuse.
  - Published: 2023-01-19
- **person_centred_care** _(minor)_
  - Evidence: Four people we spoke with told us the service did not contact them to seek their views or request they complete a survey.
  - Published: 2023-01-19
- **incident_learning** _(moderate)_
  - Evidence: The provider had failed to identify some of the issues identified during this inspection.
  - Published: 2023-01-19
- **record_keeping** _(moderate)_
  - Evidence: Records were not easily accessible... office staff had limited access to these records. For example, original medicines administration records, some care plans and areas of the ECM system.
  - Published: 2023-01-19
- **governance** _(critical)_
  - Evidence: audits failed to highlight the services Electronic Call Monitoring (ECM) systems had recorded numerous late visits, with no evidence of action being taken in response.
  - Published: 2023-01-19
- **care_planning** _(critical)_
  - Evidence: One person's care record stated that they had been referred to the service following hospital admission for frequent falls. Their person-centred risk assessment then stated they were at low risk of falls.
  - Published: 2023-01-19
- **missed_or_late_visits** _(moderate)_
  - Evidence: of the 274 calls carried out, 78 were outside of the 15-minute leeway set by the funding authority. 30 of these calls showed staff were over an hour late.
  - Published: 2023-01-19
- **medication_management** _(critical)_
  - Evidence: MARs were not clear on when people needed their medicines... the time of the medicine's administration was not recorded so it was unclear whether the person had received them on time.
  - Published: 2023-01-19

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-01-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-19
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-19
- Finding
  - Using medicines safely
  - Published: 2023-01-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-19
- Finding
  - Staffing and recruitment
  - Published: 2023-01-19

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-19
- Finding
  - Working in partnership with others
  - Published: 2023-01-19
- Finding
  - Continuous learning and improving care
  - Published: 2023-01-19
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-01-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3629696155

HomeCare Compass is an independent guide and is not affiliated with the CQC.