# Reedsfield Care Ltd

Reedsfield Care Ltd is a CQC-regulated home-care agency in Egham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/04/2023

## Practical info

- Postcode: TW20 9HE
- Registered manager: Bunjako, Ivan
- Local authority: Surrey
- Region: South East
- City: Egham
- Last CQC check: 06/Apr/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-06
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-04-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-06

### Other

- Finding
  - Evidence: Open and transparent culture with staff aware of whistleblowing responsibilities
  - Published: 2023-04-06
- Finding
  - Evidence: Staff empowered people to make their own decisions in line with Mental Capacity Act principles
  - Published: 2023-04-06
- Finding
  - Evidence: Strong partnership working with GPs, pharmacists and district nurses
  - Published: 2023-04-06
- Finding
  - Evidence: People and families regularly consulted on service quality with feedback acted upon
  - Published: 2023-04-06
- Finding
  - Evidence: Robust governance framework including unannounced spot checks, care plan audits and telephone monitoring calls
  - Published: 2023-04-06
- Finding
  - Evidence: Regular supervisions and appraisals supporting staff development and performance
  - Published: 2023-04-06
- Finding
  - Evidence: Staff received training across key topics including dementia, moving and handling, infection control and food hygiene
  - Published: 2023-04-06
- Finding
  - Evidence: Medicines administration records audited regularly with learning shared at staff meetings
  - Published: 2023-04-06
- Finding
  - Evidence: Safe recruitment practices including DBS checks, employment history and references
  - Published: 2023-04-06
- Finding
  - Evidence: Sufficient staffing levels with clustered call runs ensuring timely visits and continuity of care
  - Published: 2023-04-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-06
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-04-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-06
- Finding
  - Using medicines safely
  - Published: 2023-04-06
- Finding
  - Staffing and recruitment
  - Published: 2023-04-06

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2023-04-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3626380476

HomeCare Compass is an independent guide and is not affiliated with the CQC.