# Phoenix Care (Havering) Limited

Phoenix Care (Havering) Limited is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/12/2023

## Practical info

- Postcode: RM3 0JU
- Registered manager: Lockey, Sharon
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 29/Dec/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2020-01-29
- Finding
  - Involvement in decision making
  - Published: 2020-01-29
- Finding
  - Relationships and person-centred approach
  - Published: 2020-01-29

### effective

- Finding
  - Access to healthcare
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Partnership working with health professionals and occupational therapists to support people's needs
  - Published: 2023-12-29
- Finding
  - Evidence: Positive feedback from people and relatives about responsiveness and quality of management
  - Published: 2023-12-29
- Finding
  - Evidence: Cultural and religious beliefs recorded in care plans and discussed at pre-assessment and reviews
  - Published: 2023-12-29
- Finding
  - Evidence: Audit systems improved since last inspection covering care plans, risk assessments, medicines and staff files
  - Published: 2023-12-29
- Finding
  - Evidence: Safe recruitment practice with DBS checks, identity verification and references obtained
  - Published: 2023-12-29
- Finding
  - Evidence: Medicines managed safely with support plans, MAR records and staff competency assessments
  - Published: 2023-12-29
- Finding
  - Evidence: Digital call monitoring system used to verify staff attendance and duration at care calls
  - Published: 2023-12-29
- Finding
  - Evidence: Risk assessments in place for falls, personal care, dehydration and skin integrity with clear staff actions
  - Published: 2023-12-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care plans
  - Published: 2020-01-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-29
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-29
- Finding
  - Staffing and recruitment
  - Published: 2023-12-29
- Finding
  - Using medicines safely
  - Published: 2023-12-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-29
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-29
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-29
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-29
- Finding
  - Staff and people feedback / culture of improvement
  - Published: 2020-01-29
- Finding
  - Record keeping
  - Published: 2020-01-29
- Finding
  - Quality assurance and governance systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3622503571

HomeCare Compass is an independent guide and is not affiliated with the CQC.