# Amicus Homecare Ltd

*Operated by Amicus Homecare Limited.*

Amicus Homecare Ltd is a CQC-regulated home-care agency in Bath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/03/2023

## Practical info

- Postcode: BA1 3AU
- Registered manager: Dutton, Liam
- Local authority: Bath and North East Somerset
- Region: South West
- City: Bath
- Last CQC check: 15/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff from overseas felt respected and supported with cultural differences acknowledged.
  - Published: 2023-04-07
- Finding
  - Evidence: Management working in partnership with local authority to support health care system pressures.
  - Published: 2023-04-07
- Finding
  - Evidence: Registered manager completed inductions and ensured staff were confident before lone working.
  - Published: 2023-04-07
- Finding
  - Evidence: Sufficient staffing levels maintained with systems to manage lateness.
  - Published: 2023-04-07
- Finding
  - Evidence: Staff knew how to safely use PPE and had consistent access to it.
  - Published: 2023-04-07
- Finding
  - Evidence: People and relatives were positive about staff, describing them as kind, caring and safe.
  - Published: 2023-04-07
- **leadership** _(moderate)_
  - Evidence: The directors and registered manager lacked knowledge on current legislations, guidance and standards.
  - Published: 2023-04-07
- **supervision_appraisal** _(minor)_
  - Evidence: The systems to listen to staffs' views and those of people who use the service had not been utilised for over a year.
  - Published: 2023-04-07
- **infection_control** _(minor)_
  - Evidence: No individual COVID-19 risk assessments had been completed during the pandemic unless the person was COVID-19 positive. This was not in line with government guidance.
  - Published: 2023-04-07
- **record_keeping** _(moderate)_
  - Evidence: The provider had recently introduced several digital systems. This had led to gaps in people's care records including a lack of assessing risks.
  - Published: 2023-04-07
- **staff_training** _(moderate)_
  - Evidence: 6 out of 13 staff had not received training in safeguarding and some had only read the company policy as their training.
  - Published: 2023-04-07
- **incident_learning** _(moderate)_
  - Evidence: A second group of electronic incidents were shared by one of the directors. The registered manager was unaware of this second group, so they had not been reviewed.
  - Published: 2023-04-07
- **care_planning** _(critical)_
  - Evidence: People's care plans contained no risk assessments meaning staff could provide inconsistent and unsafe care.
  - Published: 2023-04-07
- **governance** _(critical)_
  - Evidence: Audits were inconsistently completed or did not exist. For example, audits for accidents and incidents contained months that were blank.
  - Published: 2023-04-07
- **medication_management** _(critical)_
  - Evidence: Medicines records did not meet best practice requirements as they did not contain details of individual medicines administered.
  - Published: 2023-04-07
- **safeguarding** _(critical)_
  - Evidence: Two incidents which should have been safeguarded had not been recognised by the management. No alerts to the local authority safeguarding team or CQC had been made in line with legislation.
  - Published: 2023-04-07

### safe

- Finding
  - Staffing and recruitment
  - Published: 2023-04-07
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-07
- Finding
  - Using medicines safely
  - Published: 2023-04-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-07
- Finding
  - Continuous learning and improving care
  - Published: 2023-04-07
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3620736693

HomeCare Compass is an independent guide and is not affiliated with the CQC.