# Pechiv Care Services

*Operated by Pechiv Limited.*

Pechiv Care Services is a CQC-regulated home-care agency in Abingdon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/04/2020

## Practical info

- Postcode: OX14 3LQ
- Registered manager: Peele, Carol
- Local authority: Oxfordshire
- Region: South East
- City: Abingdon
- Last CQC check: 09/Apr/2020 - 00:00

## Inspection findings

### caring

- Finding
  - People's independence actively promoted by staff
  - Published: 2021-10-30
- Finding
  - Staff kind, compassionate and respectful; people's dignity and privacy protected
  - Published: 2021-10-30

### effective

- Finding
  - People's nutritional needs assessed and met; healthcare professionals involved in care
  - Published: 2021-10-30
- Finding
  - Staff trained in MCA and applied principles; consent sought appropriately
  - Published: 2021-10-30
- Finding
  - Staff supervision, spot checks and appraisals scheduled and conducted; staff engaged in further qualifications
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff spoke positively about provider; described service as open, honest and approachable
  - Published: 2021-10-30
- Finding
  - Evidence: Service sought people's views through six-monthly questionnaires and acted upon feedback
  - Published: 2021-10-30
- Finding
  - Evidence: People knew how to raise complaints and felt confident action would be taken
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were personalised, reflecting people's preferences, histories and individual needs
  - Published: 2021-10-30
- Finding
  - Evidence: Staff trained in MCA and applied its principles; consent sought before providing support
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, spot checks and appraisals; all four reviewed staff were engaged in further qualifications
  - Published: 2021-10-30
- Finding
  - Evidence: Medication records accurately maintained and staff competency regularly checked
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment procedures followed including DBS checks and employment references
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels maintained; people reported staff were punctual and no missed visits experienced
  - Published: 2021-10-30
- Finding
  - Evidence: People told us they felt safe and staff understood safeguarding responsibilities, including external reporting routes
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: There was no system in place to monitor and analyse accidents or incidents to look for patterns or trends.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: The last recorded training date displayed was 23 July 2015...Another depicted a care plan review schedule. No current review dates were listed. The last recorded date was 2 July 2015.
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: One risk assessment stated the person could not bear weight and needed a hoist for all transfers...but there was no detailed guidance for staff relating to the risk or how to hoist the person safely.
  - Published: 2021-10-30
- **leadership** _(critical)_
  - Evidence: There was not a registered manager in post. The service was also operating from a location that was not part of the conditions of their registration.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: There was no system in place for the provider to be sure that people received their visits from staff. The only way the provider would know if a visit had been missed was if a person called.
  - Published: 2021-10-30

### responsive

- Finding
  - Care regularly reviewed; people and families involved in reviews
  - Published: 2021-10-30
- Finding
  - Complaints policy in place; people confident concerns would be acted upon
  - Published: 2021-10-30
- Finding
  - Care plans personalised with people's histories, preferences and individual needs
  - Published: 2021-10-30

### safe

- Finding
  - Safe recruitment procedures including DBS checks followed
  - Published: 2021-10-30
- Finding
  - Medication administration records accurately maintained; staff trained and competency checked
  - Published: 2021-10-30
- Finding
  - Sufficient staffing deployed; visits punctual and no missed visits reported
  - Published: 2021-10-30
- Finding
  - Risk assessments in place but not all contained detailed guidance for staff on managing identified risks
  - Published: 2021-10-30

### well_led

- Finding
  - Staff meetings held regularly; learning and care updates shared with staff
  - Published: 2021-10-30
- Finding
  - No registered manager in post; service operating from unregistered location
  - Published: 2021-10-30
- Finding
  - No formal quality monitoring systems or audits in place; breach of Regulation 17
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-361601382

HomeCare Compass is an independent guide and is not affiliated with the CQC.