# Caremark (Richmond upon Thames)

*Operated by Trinity 365 Care Ltd.*

Caremark (Richmond upon Thames) is a CQC-regulated home-care agency in Richmond.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: TW9 2EQ
- Registered manager: Mehta, Shipra
- Local authority: Richmond upon Thames
- Region: London
- City: Richmond
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from people, relatives, staff and healthcare professionals
  - Published: 2022-05-19
- Finding
  - Evidence: Effective partnership working with local organisations to reduce social isolation
  - Published: 2022-05-19
- Finding
  - Evidence: Effective quality assurance system with KPIs and audits of care logs, care plans, MAR, complaints and staff files
  - Published: 2022-05-19
- Finding
  - Evidence: Open, positive and inclusive culture with transparent leadership and clear vision and values
  - Published: 2022-05-19
- Finding
  - Evidence: Geographical area team/hub model promoting continuity of care and on-time calls
  - Published: 2022-05-19
- Finding
  - Evidence: Staff received two-monthly supervision and annual appraisal, plus regular staff meetings
  - Published: 2022-05-19
- Finding
  - Evidence: Medicines safely administered, regularly audited and appropriately stored and disposed of
  - Published: 2022-05-19
- Finding
  - Evidence: Robust recruitment with references and DBS checks, three-month probation and induction
  - Published: 2022-05-19
- Finding
  - Evidence: Safe service with risks assessed, monitored and managed; risk assessments routinely reviewed and updated
  - Published: 2022-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-19

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-05-19
- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2022-05-19
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements
  - Published: 2022-05-19
- Finding
  - Duty of candour
  - Published: 2022-05-19
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3602688960

HomeCare Compass is an independent guide and is not affiliated with the CQC.