# Umbrella Care (Midlands) Ltd

Umbrella Care (Midlands) Ltd is a CQC-regulated home-care agency in Leek.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/05/2019

## Practical info

- Postcode: ST13 6HU
- Registered manager: Dodd, Laura
- Local authority: Staffordshire
- Region: West Midlands
- City: Leek
- Last CQC check: 02/May/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Choice and independence
  - Published: 2020-01-29
- Finding
  - Dignity and respect
  - Published: 2020-01-29
- Finding
  - Compassion and kindness
  - Published: 2020-01-29

### effective

- Finding
  - Health monitoring and professional referrals
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Assessment of diverse needs
  - Published: 2020-01-29
- Finding
  - Staff training and competency
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Registered manager and provider worked in partnership with external agencies
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedure in place and management approachable and responsive
  - Published: 2020-01-29
- Finding
  - Evidence: Nutritional needs were assessed and monitored effectively
  - Published: 2020-01-29
- Finding
  - Evidence: Staff proactively identified health deterioration and liaised with health professionals
  - Published: 2020-01-29
- Finding
  - Evidence: People's dignity, privacy and independence were respected and promoted
  - Published: 2020-01-29
- Finding
  - Evidence: Infection control measures in place with PPE consistently used by staff
  - Published: 2020-01-29
- Finding
  - Evidence: People arrived on time with no missed calls reported by relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels maintained with consistent staff groups assigned to people
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were caring, compassionate and showed patience; people and relatives praised staff highly
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Consistency of care staff
  - Published: 2020-01-29
- Finding
  - Person-centred care and reviews
  - Published: 2020-01-29

### safe

- Finding
  - Infection control
  - Published: 2020-01-29
- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Safeguarding awareness
  - Published: 2020-01-29
- Finding
  - Recruitment procedures
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership approachability and responsiveness
  - Published: 2020-01-29
- Finding
  - Regulatory notification compliance
  - Published: 2020-01-29
- Finding
  - Staff supervision and performance monitoring
  - Published: 2020-01-29
- Finding
  - Record keeping accuracy
  - Published: 2020-01-29
- Finding
  - Governance and quality monitoring systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3602427116

HomeCare Compass is an independent guide and is not affiliated with the CQC.