# Alpenbest South

*Operated by Alpenbest Limited.*

Alpenbest South is a CQC-regulated home-care agency in Walton on Thames.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/01/2026

## Practical info

- Postcode: KT12 2TT
- Registered manager: Cristian, Gheorghe
- Local authority: Surrey
- Region: South East
- City: Walton on Thames
- Last CQC check: 27/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Active partnership with Surrey County Council including Discharge to Assess programme, helping people regain independence
  - Published: 2021-10-30
- Finding
  - Evidence: Agency respected people's religious, cultural and dietary needs and matched staff by language where beneficial
  - Published: 2021-10-30
- Finding
  - Evidence: Proactive fire safety project in partnership with Fire and Rescue Service benefiting over 60 high-risk individuals
  - Published: 2021-10-30
- Finding
  - Evidence: Staff well-supported through induction, specialist training, Care Certificate, supervision and one-to-one meetings
  - Published: 2021-10-30
- Finding
  - Evidence: Thorough and transparent investigation of accidents, incidents, complaints and safeguarding concerns with learning embedded
  - Published: 2021-10-30
- Finding
  - Evidence: Clear management structure with defined accountability for rota planning, training, medicines management and quality monitoring
  - Published: 2021-10-30
- Finding
  - Evidence: Strong multi-professional working with GPs, district nurses, OTs and physiotherapists to support people's health outcomes
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality monitoring systems including spot checks, satisfaction surveys and regular reviews ensured reliable care
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with robust policies, spot checks, competency assessments and regular audits
  - Published: 2021-10-30
- Finding
  - Evidence: People received consistent care from regular staff who understood their individual needs and preferences
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: some people told us they were not always informed if their care workers were running late. One person told us, 'sometimes the co-ordinators could communicate more if carers are going to be late.'
  - Published: 2021-10-30
- Finding
  - Evidence: Staff felt well-supported; the majority reported job satisfaction and a positive team culture.
  - Published: 2016-09-27
- Finding
  - Evidence: The provider was developing technology solutions including electronic call monitoring and a secure internet portal for families and professionals.
  - Published: 2016-09-27
- Finding
  - Evidence: Surrey County Council praised the agency as well-run, proactive, and responsive, with innovative training including preparation of traditional English food.
  - Published: 2016-09-27
- Finding
  - Evidence: Strong quality assurance systems including bi-annual surveys, monthly audits, complaint tracking, and a dedicated compliance manager.
  - Published: 2016-09-27
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and focused on empowering independence and individual preferences.
  - Published: 2016-09-27
- Finding
  - Evidence: Staff received comprehensive induction, regular refresher training incorporating the Care Certificate, and competency assessments including unannounced supervisory visits.
  - Published: 2016-09-27
- Finding
  - Evidence: Medicines management was well-organised with individual risk assessments, trained staff, monthly checks, and a dedicated medical secretary.
  - Published: 2016-09-27
- Finding
  - Evidence: People felt safe and were protected by robust safeguarding procedures with clear records and close working with the Local Safeguarding Authority.
  - Published: 2016-09-27
- **cultural_competency** _(minor)_
  - Evidence: Carers are often unable to speak good English and talk to each other in their own language in front of me which is upsetting
  - Published: 2016-09-27
- **person_centred_care** _(moderate)_
  - Evidence: They are not always on time, today they were two hours late and [my relative] is totally dependent on them, she gets distressed
  - Published: 2016-09-27
- **staff_training** _(moderate)_
  - Evidence: Carers are very good if long term but new staff are often untrained and not shadowed
  - Published: 2016-09-27
- **staff_competency** _(moderate)_
  - Evidence: Some have only been in the country a few weeks, they don't seem to have had any training or supervision
  - Published: 2016-09-27
- **communication_with_families** _(minor)_
  - Evidence: I do feel safe, but it would be good to know who is coming.
  - Published: 2016-09-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-359892738

HomeCare Compass is an independent guide and is not affiliated with the CQC.