# Supreme Care Services Limited

Supreme Care Services Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 12/04/2022

## Practical info

- Postcode: SE18 6SX
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 12/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Feedback obtained from people and relatives via telephone monitoring and spot checks was analysed for improvement
  - Published: 2022-07-27
- Finding
  - Evidence: Worked in partnership with local authorities and health/social care professionals
  - Published: 2022-07-27
- Finding
  - Evidence: Registered manager understood and acted on duty of candour responsibilities
  - Published: 2022-07-27
- Finding
  - Evidence: Provider had systems to record and respond to accidents and incidents with lessons learnt shared with staff
  - Published: 2022-07-27
- Finding
  - Evidence: Staff completed safeguarding training and people/relatives reported feeling safe
  - Published: 2022-07-27
- Finding
  - Evidence: Medicines managed safely with MARs showing people received medicines as prescribed and audits in place
  - Published: 2022-07-27
- Finding
  - Evidence: Safe recruitment practices with appropriate pre-employment checks completed before staff employed
  - Published: 2022-07-27
- **governance** _(moderate)_
  - Evidence: we found improvement was needed with risk management and although the relevant policies and procedures were in place, there was mixed feedback received in relation to staff deployment and infection control.
  - Published: 2022-07-27
- **leadership** _(minor)_
  - Evidence: I don't know anyone at the office…I haven't the foggiest idea who the manager is.
  - Published: 2022-07-27
- **communication_with_families** _(moderate)_
  - Evidence: I would recommend them, but they really need to up their game on the communications generally and especially with staff.
  - Published: 2022-07-27
- **infection_control** _(moderate)_
  - Evidence: I am slightly concerned that sometimes they [staff] used the same gloves after personal care and then proceeded to wash me. I have sometimes had to ask them to change gloves.
  - Published: 2022-07-27
- **staffing_levels** _(moderate)_
  - Evidence: Some improvement was required with the deployment of staff as we received mixed feedback from people and relatives about punctuality particularly at weekends.
  - Published: 2022-07-27
- **missed_or_late_visits** _(moderate)_
  - Evidence: [Person] has also had a few missed calls over the months. There have been about six or so in total
  - Published: 2022-07-27
- **care_planning** _(moderate)_
  - Evidence: there were falls protocols in place for five people at risk of falls, however these were all identical in content and not specific to people's needs.
  - Published: 2022-07-27
- **care_planning** _(critical)_
  - Evidence: some risk assessments contained limited information on what the potential risks were and measures in place to mitigate the risks to people.
  - Published: 2022-07-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-27
- Finding
  - Using medicines safely
  - Published: 2022-07-27
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-27
- Finding
  - Staffing and recruitment
  - Published: 2022-07-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-27
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2022-07-27
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour; positive person-centred culture
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-359871651

HomeCare Compass is an independent guide and is not affiliated with the CQC.