# Potters House

*Operated by ACG CARE LTD.*

Potters House is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/12/2018

## Practical info

- Postcode: IG11 8GN
- Registered manager: Adams, Gloria
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 04/Mar/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider kept up to date with government and local guidance on self-isolation, visiting and outbreaks
  - Published: 2022-03-04
- Finding
  - Evidence: Daily cleaning schedule in place to maintain hygiene
  - Published: 2022-03-04
- Finding
  - Evidence: Registered manager conducted infection control audits in line with provider policies
  - Published: 2022-03-04
- Finding
  - Evidence: All staff completed relevant infection control and PPE training; daily LFT testing for staff
  - Published: 2022-03-04
- Finding
  - Evidence: Sufficient staffing levels maintained, with agency staff used to cover gaps
  - Published: 2022-03-04
- Finding
  - Evidence: Robust visitor protocols including lateral flow testing, PPE provision, hand sanitiser and temperature checks to prevent spread of COVID-19
  - Published: 2022-03-04

### safe

- Finding
  - Prevention and control of infection
  - Published: 2022-03-04
- Finding
  - Staffing - measures in place to mitigate COVID-19 related staff pressures
  - Published: 2022-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3594766836

HomeCare Compass is an independent guide and is not affiliated with the CQC.