# Sapphire Home Care

*Operated by Sapphire Care & Support Services Limited.*

Sapphire Home Care is a CQC-regulated home-care agency in Hastings.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/04/2023

## Practical info

- Postcode: TN35 5BB
- Registered manager: Small, Christine
- Local authority: East Sussex
- Region: South East
- City: Hastings
- Last CQC check: 20/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider working to improve feedback participation by separating surveys by topic across the year
  - Published: 2023-04-20
- Finding
  - Evidence: Staff felt well supported by management with rotas adjusted to suit personal and family lives
  - Published: 2023-04-20
- Finding
  - Evidence: Staff wore appropriate PPE and received infection prevention and control training
  - Published: 2023-04-20
- Finding
  - Evidence: People and relatives involved in writing and reviewing support plans
  - Published: 2023-04-20
- Finding
  - Evidence: Staff supported people to maintain and increase independence and mental wellbeing
  - Published: 2023-04-20
- Finding
  - Evidence: Systems to monitor care call timings and identify discrepancies quickly
  - Published: 2023-04-20
- Finding
  - Evidence: Effective quality assurance with daily sign-off sheets monitoring each person's care records
  - Published: 2023-04-20
- Finding
  - Evidence: Robust recruitment processes including DBS checks, identity checks and references
  - Published: 2023-04-20
- Finding
  - Evidence: Medicines managed and administered safely with daily MAR monitoring by management team
  - Published: 2023-04-20
- Finding
  - Evidence: Staff understood and followed safeguarding procedures, with risks clearly detailed in support plans
  - Published: 2023-04-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-20
- Finding
  - Using medicines safely
  - Published: 2023-04-20
- Finding
  - Staffing and recruitment
  - Published: 2023-04-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-04-20

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-04-20
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-04-20
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candour
  - Published: 2023-04-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3587645392

HomeCare Compass is an independent guide and is not affiliated with the CQC.