# Capital Healthcare Management

*Operated by Capital Healthcare Management Services Limited.*

Capital Healthcare Management is a CQC-regulated home-care agency in Bexleyheath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 07/02/2023

## Practical info

- Postcode: DA7 4BT
- Registered manager: Edun, Josephine
- Local authority: Bexley
- Region: London
- City: Bexleyheath
- Last CQC check: 07/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-01
- Finding
  - Supporting people to live healthier lives and access healthcare
  - Published: 2024-03-01
- Finding
  - Supporting people to eat and drink enough
  - Published: 2024-03-01
- Finding
  - Assessing people's needs and choices
  - Published: 2024-03-01

### Other

- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way possible.
  - Published: 2024-03-01
- Finding
  - Evidence: The service was working within the principles of the Mental Capacity Act 2005.
  - Published: 2024-03-01
- Finding
  - Evidence: Staff understood how to support people to stay healthy and well and knew when to involve healthcare professionals.
  - Published: 2024-03-01
- Finding
  - Evidence: People felt safe with their carers and described individual staff as kind and caring.
  - Published: 2024-03-01
- Finding
  - Evidence: People's privacy, dignity and independence was promoted and staff treated people with respect.
  - Published: 2024-03-01
- Finding
  - Evidence: Staff had received adequate training and were supported through regular supervisions.
  - Published: 2024-03-01
- **leadership** _(critical)_
  - Evidence: The registered manager did not have a good understanding of their role, regulatory requirements and lacked oversight of the service.
  - Published: 2024-03-01
- **infection_control** _(minor)_
  - Evidence: Some people and relatives told us that staff sometimes wore PPE and at other times did not, or not at all, while other people and their relatives said that staff always wore PPE.
  - Published: 2024-03-01
- **cultural_competency** _(minor)_
  - Evidence: Care records failed to guide staff about people's cultural requirements in relation to their diet; to ensure they were supported according to their needs.
  - Published: 2024-03-01
- **communication_with_families** _(moderate)_
  - Evidence: Relatives we spoke with told us that communication with the management team was poor and this needed improvement.
  - Published: 2024-03-01
- **end_of_life_care** _(minor)_
  - Evidence: Care records did not contain advance decisions about people's choices about the end of their life. The registered manager told us that they had not explored this.
  - Published: 2024-03-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-01
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-01
- Finding
  - Planning personalised care to ensure people have choice and control; end of life care
  - Published: 2024-03-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-01
- Finding
  - Staffing and recruitment
  - Published: 2024-03-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-01
- Finding
  - Using medicines safely
  - Published: 2024-03-01

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership
  - Published: 2024-03-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-01
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2024-03-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3587214780

HomeCare Compass is an independent guide and is not affiliated with the CQC.