# Caremark Hammersmith and Fulham

*Operated by Charles Care Service Ltd.*

Caremark Hammersmith and Fulham is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/02/2026

## Practical info

- Postcode: NW10 6RF
- Registered manager: Shatilal, Jignisha
- Local authority: Hammersmith and Fulham
- Region: London
- City: London
- Last CQC check: 21/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Proactive communication approach including pictorial guides for a service user with limited English
  - Published: 2020-01-29
- Finding
  - Evidence: Franchise operator carried out annual policy reviews and detailed audits of staff and care files
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager responsive and well regarded by people, relatives and staff
  - Published: 2020-01-29
- Finding
  - Evidence: Mental Capacity Act assessments carried out routinely as part of the assessment process
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received induction including Care Certificate, ongoing yearly training and regular supervision and spot checks
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staffing with same care workers allocated to people, positively noted by relatives
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans containing life stories, preferences, communication needs and interests
  - Published: 2020-01-29
- Finding
  - Evidence: Safer recruitment measures including DBS checks, full work history, two references and right-to-work verification
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines safely managed, recorded and regularly audited by managers with staff observations carried out
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive risk management plans assessing severity, control measures and revised likelihood of risks
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: at times staff did not record personal care tasks, which meant it wasn't clear exactly what care people had received, for example to bathe.
  - Published: 2020-01-29
- **care_planning** _(moderate)_
  - Evidence: Care plans sometimes lacked detail about exactly what care workers needed to do on each visit, and sometimes the care people received was not fully recorded.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3587181112

HomeCare Compass is an independent guide and is not affiliated with the CQC.