# Milton Keynes Supported Living Service

*Operated by The Fremantle Trust.*

Milton Keynes Supported Living Service is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 05/05/2018

## Practical info

- Postcode: MK1 1FB
- Registered manager: Mccracken, Rebecca
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 05/May/2018 - 00:00

## Inspection findings

### caring

- Finding
  - People's diversity and individuality were celebrated and strengthened.
  - Published: 2021-10-30
- Finding
  - People were treated with care, compassion and great kindness; positive emphasis on advocacy and ensuring people's voices were heard.
  - Published: 2021-10-30

### effective

- Finding
  - People's physical health needs were kept under regular review with support from relevant healthcare professionals.
  - Published: 2021-10-30
- Finding
  - Staff received personalised training which ensured they had the skills and knowledge to support each individual.
  - Published: 2021-10-30
- Finding
  - People were actively involved in decisions about their care and support needs; staff demonstrated a detailed understanding of the MCA 2005.
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Accessible communication formats including easy-read guides and photographic materials were used to meet the Accessible Information Standard.
  - Published: 2021-10-30
- Finding
  - Evidence: People were actively involved in health and safety meetings and recruitment interviews, supporting genuine co-production.
  - Published: 2021-10-30
- Finding
  - Evidence: People were empowered to pursue goals including holidays, employment, and community participation, with staff arranging tailored support such as travel agent roadshows.
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive quality assurance audits identified issues such as financial abuse risk and ensured prompt remedial action.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised and innovative staff training tailored to the specific needs of each person supported.
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding end-of-life support, including personalised coffin arrangements, fundraising for headstones, and staff staying overnight with people in hospital.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong advocacy culture ensured people's voices were heard, with links to external advocacy services and involvement in recruitment decisions.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff consistently went above and beyond, including working through the night to clean a new home and walking in extreme weather to ensure people received support.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly person-centred care plans were co-created with each individual, including photographic and patchwork formats reflecting personal preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: People were matched with compatible staff based on shared interests, gender preferences, and values, with flexible staffing arrangements responsive to individual needs.
  - Published: 2021-10-30

### responsive

- Finding
  - People were supported to achieve their goals and dreams and made great progress with the service.
  - Published: 2021-10-30
- Finding
  - People were supported to create and individualise their own person-centred care plan which truly reflected them as a person.
  - Published: 2021-10-30
- Finding
  - Comprehensive assessments were made before people began to use the service and staff were identified to help build strong relationships.
  - Published: 2021-10-30

### safe

- Finding
  - People were fully involved in how their medicines were handled and staff offered support to ensure they were safe.
  - Published: 2021-10-30
- Finding
  - A robust approach to preventing people from harm was embedded into the service.
  - Published: 2021-10-30
- Finding
  - Staffing requirements were flexible and people and staff were matched together for compatibility.
  - Published: 2021-10-30

### well_led

- Finding
  - Comprehensive quality assurance systems were in place which sought to help improve the service.
  - Published: 2021-10-30
- Finding
  - A person-centred approach was embedded into the service with people given multiple opportunities to provide feedback.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3584727102

HomeCare Compass is an independent guide and is not affiliated with the CQC.