# Haven Group Offices

*Operated by Miss Sylvia Peters.*

Haven Group Offices is a CQC-regulated home-care agency in Morecambe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 05/01/2024

## Practical info

- Postcode: LA3 1EZ
- Registered manager: Buczynski, Nichola
- Local authority: Lancashire
- Region: North West
- City: Morecambe
- Last CQC check: 05/Jan/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Complaints handled effectively with open communication between people, relatives and management.
  - Published: 2024-01-05
- Finding
  - Evidence: End of life care delivered in partnership with primary care and hospice, with families fully involved in planning.
  - Published: 2024-01-05
- Finding
  - Evidence: Positive, person-centred culture fostered by the registered manager, with high staff morale and openness to improvement.
  - Published: 2024-01-05
- Finding
  - Evidence: Medicines managed safely with regular audits and staff trained in medicines administration.
  - Published: 2024-01-05
- Finding
  - Evidence: Sufficient staffing levels including one-to-one support for activities; recruitment checks completed appropriately.
  - Published: 2024-01-05
- Finding
  - Evidence: Strong safeguarding culture with staff well-trained to recognise and report abuse and work with other agencies.
  - Published: 2024-01-05
- Finding
  - Evidence: Effective communication support including pictorial tools, speech and language therapy collaboration, and accessible information formats.
  - Published: 2024-01-05
- Finding
  - Evidence: Outstanding responsiveness: people supported to pursue personal goals including weight loss, employment, holidays and leisure activities.
  - Published: 2024-01-05
- Finding
  - Evidence: Staff supported people to have maximum choice, control and independence, promoting fulfilling and meaningful lives.
  - Published: 2024-01-05
- **record_keeping** _(moderate)_
  - Evidence: The management oversight of the safety and quality of the service was not always recorded to show how it was analysed or actioned to ensure any themes or trends were identified.
  - Published: 2024-01-05
- **governance** _(moderate)_
  - Evidence: quality monitoring and auditing of the service was mainly completed at the individual supporting living properties. However, this was not seen to be consistently recorded at the registered location level
  - Published: 2024-01-05
- Finding
  - Evidence: Quality monitoring through regular audits, surveys, and lessons learned from complaints and incidents
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive 'all about me' care plans documenting life histories, interests, and individual goals
  - Published: 2021-10-30
- Finding
  - Evidence: Strong multi-agency working with social workers, GPs, Clinical Psychologists, and IMCAs
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines management was safe with legible MAR sheets, correct storage, and no gaps in records
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager proactively sourced specialist training from a leading professor for a person with a specific medical condition
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding responsive care with innovative examples such as helping a person set up a DJ business and bespoke fitness programmes
  - Published: 2021-10-30
- Finding
  - Evidence: Consistent staffing allocation matching staff interests and skills to individual people, fostering strong relationships and trust
  - Published: 2021-10-30
- Finding
  - Evidence: Exceptional community participation and person-centred activities enabling people to build confidence, independence, and social networks
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received supervision every two months, annual appraisals, mandatory training and were supported to achieve NVQ qualifications
  - Published: 2021-01-20
- Finding
  - Evidence: Regular audits covering safeguarding incidents, medication and staff training, with a relative support group meeting quarterly
  - Published: 2021-01-20
- Finding
  - Evidence: Strong community links established by the registered manager, including activity groups and a 'friends and relationship task group' for people in care
  - Published: 2021-01-20
- Finding
  - Evidence: Medicines were managed safely with trained and competency-assessed staff, legible MAR sheets, and no gaps in records
  - Published: 2021-01-20
- Finding
  - Evidence: Staff supported people to pursue education, employment and community activities, including bespoke action plans for personal goals such as health and fitness
  - Published: 2021-01-20
- Finding
  - Evidence: Care plans were person-centred, written in the person's voice, regularly reviewed, and reflected individual aims, goals, preferences and aspirations
  - Published: 2021-01-20
- Finding
  - Evidence: Staffing levels were sufficient with appropriate skill mix; registered manager proactively increased staffing when individual needs required one-to-one support
  - Published: 2021-01-20
- Finding
  - Evidence: People felt safe and staff demonstrated good understanding of safeguarding procedures, with mandatory annual training updates
  - Published: 2021-01-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-357740946

HomeCare Compass is an independent guide and is not affiliated with the CQC.