# Alexandra House Diamond Life Healthcare Ltd

Alexandra House Diamond Life Healthcare Ltd is a CQC-regulated home-care agency in Ludlow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/02/2019

## Practical info

- Postcode: SY8 1NH
- Registered manager: Smith, Kay
- Local authority: Shropshire
- Region: West Midlands
- City: Ludlow
- Last CQC check: 02/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-20
- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2019-06-20
- Finding
  - Ensuring people are well treated and supported
  - Published: 2019-06-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-20
- Finding
  - Staff providing consistent, effective, timely care
  - Published: 2019-06-20
- Finding
  - Supporting people to eat and drink enough
  - Published: 2019-06-20
- Finding
  - Staff skills, knowledge and experience
  - Published: 2019-06-20
- Finding
  - Assessing people's needs and choices
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: Staff promoted people's dignity, independence and confidentiality, building strong relationships with people and their families
  - Published: 2020-01-29
- Finding
  - Evidence: The registered manager had quality monitoring systems in place including questionnaires, spot checks, and oversight of incidents and complaints
  - Published: 2020-01-29
- Finding
  - Evidence: There was a positive, open working culture with an approachable registered manager and clear management structure
  - Published: 2020-01-29
- Finding
  - Evidence: People received individualised, person-centred care with flexible service responsive to changing needs and circumstances
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received training appropriate to their role including the Care Certificate for new staff, with competency checks for medicines administration
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were knowledgeable about safeguarding, forms of abuse, and reporting procedures, with appropriate action taken by the registered manager
  - Published: 2020-01-29
- Finding
  - Evidence: People were supported by regular staff who arrived on time and had sufficient time to meet their needs and travel between calls
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-20
- Finding
  - Personalised care
  - Published: 2019-06-20
- Finding
  - How people's needs are met
  - Published: 2019-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-20
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-20
- Finding
  - Using medicines safely
  - Published: 2019-06-20
- Finding
  - Staffing levels and safe recruitment
  - Published: 2019-06-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20
- Finding
  - Managers and staff clear about roles, quality performance and regulatory requirements
  - Published: 2019-06-20
- Finding
  - Provider plans and promotes person-centred, high-quality care and duty of candour
  - Published: 2019-06-20
- Finding
  - Leadership and management
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-357618515

HomeCare Compass is an independent guide and is not affiliated with the CQC.