# Rainbow Trust Children's Charity 5

*Operated by Rainbow Trust Children's Charity.*

Rainbow Trust Children's Charity 5 is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 08/03/2019

## Practical info

- Postcode: SO40 2ZU
- Registered manager: Lovejoy, Matthew
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 08/Mar/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Low staff turnover with long-serving, highly motivated workforce; service recognised in top 100 'Not for Profit' organisations nationally
  - Published: 2020-01-29
- Finding
  - Evidence: Organisational learning embedded: local complaints and feedback led to policy changes implemented across the whole organisation
  - Published: 2020-01-29
- Finding
  - Evidence: Open, inclusive leadership with clear channels for staff to raise concerns, give feedback, and suggest improvements to senior management
  - Published: 2020-01-29
- Finding
  - Evidence: Flexible, family-led service tailoring support to individual needs at each visit, including sibling and whole-family support
  - Published: 2020-01-29
- Finding
  - Evidence: Strong person-centred culture with staff developing deep, trusting relationships with children and families over many years
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received specialist training including resilience, cardiac care, palliative care, bereavement and first aid, with clinical supervision from an external counsellor
  - Published: 2020-01-29
- Finding
  - Evidence: Parents felt their children were 100% safe with highly trained, experienced staff who understood safeguarding children procedures
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance via national surveys; feedback used to drive service improvements
  - Published: 2019-06-21
- Finding
  - Evidence: No complaints received; numerous written compliments from families and children
  - Published: 2019-06-21
- Finding
  - Evidence: Compassionate end-of-life care with staff supported by training and counselling; memory tree established for lost children
  - Published: 2019-06-21
- Finding
  - Evidence: Robust recruitment processes including DBS checks and two written references
  - Published: 2019-06-21
- Finding
  - Evidence: Registered manager promoted open, inclusive, empowering culture with regular staff meetings and staff involvement in service development
  - Published: 2019-06-21
- Finding
  - Evidence: Thorough induction and wide-ranging training programme praised highly by staff
  - Published: 2019-06-21
- Finding
  - Evidence: Strong staff support structure including monthly supervisions, annual appraisals, monthly counselling, and wellbeing lead
  - Published: 2019-06-21
- Finding
  - Evidence: Extremely positive feedback from parents and children; 100% of children felt Rainbow Trust kept them safe and listened to them
  - Published: 2019-06-21
- Finding
  - Evidence: Outstanding responsiveness: innovative initiatives including Ronald McDonald House sessions, neonatal sibling groups, theme park sibling days, and beach hut activities
  - Published: 2019-06-21
- Finding
  - Evidence: Highly personalised, flexible care tailored to individual family needs, including siblings and wider family unit
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-357373155

HomeCare Compass is an independent guide and is not affiliated with the CQC.