# Elmich Care

*Operated by Elmich Care Ltd.*

Elmich Care is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/07/2022

## Practical info

- Postcode: EN3 7NJ
- Registered manager: Okafor, Henry
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 06/Jul/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-06
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-07-06
- Finding
  - Supporting people to eat and drink enough with choice of a balanced diet
  - Published: 2022-07-06
- Finding
  - Staff skills, knowledge and experience
  - Published: 2022-07-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-06

### Other

- Finding
  - Evidence: Robust quality assurance audits and learning from incidents
  - Published: 2022-07-06
- Finding
  - Evidence: Approachable, knowledgeable management with clear roles and duty of candour understood
  - Published: 2022-07-06
- Finding
  - Evidence: MCA principles followed; consent recorded in care records
  - Published: 2022-07-06
- Finding
  - Evidence: Strong partnership working with GPs, district nurses and other health professionals
  - Published: 2022-07-06
- Finding
  - Evidence: Staff completed mandatory training, induction and received regular supervision
  - Published: 2022-07-06
- Finding
  - Evidence: Care plans individualised and reviewed regularly with people involved
  - Published: 2022-07-06
- Finding
  - Evidence: Effective infection control with PPE and regular COVID-19 testing
  - Published: 2022-07-06
- Finding
  - Evidence: Staff trained in safe medicines management with regular competency checks
  - Published: 2022-07-06
- Finding
  - Evidence: No missed calls reported; Electronic Call Monitoring system in use
  - Published: 2022-07-06
- Finding
  - Evidence: Consistent care from a small group of regular staff
  - Published: 2022-07-06
- Finding
  - Evidence: Safe recruitment practices with criminal record checks and references
  - Published: 2022-07-06
- Finding
  - Evidence: People felt safe and well cared for by kind and caring staff
  - Published: 2022-07-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-06
- Finding
  - Using medicines safely
  - Published: 2022-07-06
- Finding
  - Staffing and recruitment
  - Published: 2022-07-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-06
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-06
- Finding
  - Promoting a positive, person-centred, open and inclusive culture; engaging people and staff
  - Published: 2022-07-06
- Finding
  - Duty of candour, clear roles, understanding quality, performance, risks and regulatory requirements
  - Published: 2022-07-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3566617271

HomeCare Compass is an independent guide and is not affiliated with the CQC.