# IHI Care Services Limited

IHI Care Services Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/05/2022

## Practical info

- Postcode: B14 7SW
- Registered manager: Dahya, Arifali
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 10/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: DBS checks and additional safeguards (shadowing, spot checks) for staff without prior employment history
  - Published: 2022-05-10
- Finding
  - Evidence: Regular monthly feedback calls with people and relatives to monitor quality
  - Published: 2022-05-10
- Finding
  - Evidence: Risk assessments in place to guide staff on managing health conditions safely
  - Published: 2022-05-10
- Finding
  - Evidence: Effective infection control including PPE availability and weekly COVID-19 testing
  - Published: 2022-05-10
- Finding
  - Evidence: Person-centred culture with approachable, supportive management team
  - Published: 2022-05-10
- Finding
  - Evidence: Robust safeguarding systems and staff awareness of how to report abuse
  - Published: 2022-05-10
- Finding
  - Evidence: Safe medicines management with staff trained and competency-checked
  - Published: 2022-05-10
- **other** _(minor)_
  - Evidence: We found two staff members did not have a reference from their last social care role.
  - Published: 2022-05-10
- **governance** _(minor)_
  - Evidence: The provider's audits should have identified these gaps in recording information.
  - Published: 2022-05-10
- **record_keeping** _(minor)_
  - Evidence: the recorded verification information did not always contain the name of the staff member who conducted the reference verification check and what details were discussed
  - Published: 2022-05-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-10
- Finding
  - Using medicines safely
  - Published: 2022-05-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-10
- Finding
  - Staffing and recruitment
  - Published: 2022-05-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-10
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirement
  - Published: 2022-05-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-356657455

HomeCare Compass is an independent guide and is not affiliated with the CQC.