# Bluebird Care Sefton

*Operated by Spyke Enterprises Ltd.*

Bluebird Care Sefton is a CQC-regulated home-care agency in Formby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/04/2019

## Practical info

- Postcode: L37 4AT
- Local authority: Sefton
- Region: North West
- City: Formby
- Last CQC check: 04/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement of people in their care planning
  - Published: 2021-01-30
- Finding
  - Staff attitude and person-centred approach
  - Published: 2021-01-30

### effective

- Finding
  - Working with health and social care professionals
  - Published: 2021-01-30
- Finding
  - Mental Capacity Act awareness and practice
  - Published: 2021-01-30
- Finding
  - Staff supervision and appraisal
  - Published: 2021-01-30
- Finding
  - Staff training and induction
  - Published: 2021-01-30

### Other

- Finding
  - Evidence: Provider offered a 'Friendship Group' service to combat loneliness, shortlisted for a British Care Awards.
  - Published: 2021-01-30
- Finding
  - Evidence: Open staff culture with a whistleblowing policy in place and staff confident to raise concerns.
  - Published: 2021-01-30
- Finding
  - Evidence: People praised staff as caring, with comments such as 'I think it is a marvellous service, I'd recommend it to anyone.'
  - Published: 2021-01-30
- Finding
  - Evidence: Complaints procedure was in place, complaints were investigated and responded to appropriately.
  - Published: 2021-01-30
- Finding
  - Evidence: Robust pre-employment checks including DBS checks carried out prior to new staff starting.
  - Published: 2021-01-30
- Finding
  - Evidence: Sufficient staffing numbers with travel time factored into schedules, ensuring staff were not rushed during visits.
  - Published: 2021-01-30
- Finding
  - Evidence: Staff had a good knowledge of people's needs and preferences; support plans were individualised and person-centred.
  - Published: 2021-01-30
- Finding
  - Evidence: People who used the service consistently reported feeling safe, with comments including 'Yes, I've felt safe with anybody they've sent.'
  - Published: 2021-01-30
- **leadership** _(moderate)_
  - Evidence: There was no registered manager at the service at the time of our inspection.
  - Published: 2021-01-30
- **record_keeping** _(minor)_
  - Evidence: We found this required more detail about the medication which staff were administering.
  - Published: 2021-01-30
- **safeguarding** _(minor)_
  - Evidence: they were not clear on the limitations of their role in investigating without the instruction of the local safeguarding authority.
  - Published: 2021-01-30
- **consent_capacity** _(moderate)_
  - Evidence: the manager and care staff had not been provided with training in the Mental Capacity Act.
  - Published: 2021-01-30
- **governance** _(moderate)_
  - Evidence: clear inconsistency in how the system of spot checks was applied. For some people we saw no evidence that any spot checks had been carried out.
  - Published: 2021-01-30
- **governance** _(moderate)_
  - Evidence: the last audit had been carried out 18 months ago.
  - Published: 2021-01-30
- **staff_training** _(moderate)_
  - Evidence: training matrix showed no recorded staff training in topics such as adult safeguarding, mental capacity, food hygiene and infection control.
  - Published: 2021-01-30
- **supervision_appraisal** _(critical)_
  - Evidence: staff were provided with supervision but this was on a sporadic basis for some staff rather than on a regular scheduled basis.
  - Published: 2021-01-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-30
- Finding
  - Individualised care planning and flexibility
  - Published: 2021-01-30

### safe

- Finding
  - Staffing levels and recruitment
  - Published: 2021-01-30
- Finding
  - Risk assessment and management
  - Published: 2021-01-30
- Finding
  - Safeguarding systems and abuse prevention procedures
  - Published: 2021-01-30

### well_led

- Finding
  - Staff support and consistency of management oversight
  - Published: 2021-01-30
- Finding
  - Registered manager in post
  - Published: 2021-01-30
- Finding
  - Quality assurance and audit systems
  - Published: 2021-01-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-356395789

HomeCare Compass is an independent guide and is not affiliated with the CQC.