# HF Trust North East

*Operated by HF Trust Limited.*

HF Trust North East is a CQC-regulated home-care agency in North Shields.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 11/08/2018

## Practical info

- Postcode: NE29 6DE
- Registered manager: Macinnes, Paula
- Local authority: North Tyneside
- Region: North East
- City: North Shields
- Last CQC check: 09/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Management restructure planned to provide more immediate oversight with 3 registered managers and 2 deputy managers each.
  - Published: 2024-02-09
- Finding
  - Evidence: Provider held monthly managers' meetings to share best practice and learn lessons from incidents.
  - Published: 2024-02-09
- Finding
  - Evidence: Robust quality assurance systems were in place, with a range of audits carried out across services.
  - Published: 2024-02-09
- Finding
  - Evidence: Over 90% of staff in the most recent survey said they understood and respected the organisation's values and ethos.
  - Published: 2024-02-09
- Finding
  - Evidence: People were involved in running their own service, including interviewing potential new staff.
  - Published: 2024-02-09
- Finding
  - Evidence: Provider promoted a positive, personalised culture with values including choice, promotion of independence and inclusion.
  - Published: 2024-02-09
- Finding
  - Evidence: Medicines were managed safely with staff competency checks in medicines administration.
  - Published: 2024-02-09
- Finding
  - Evidence: Staff had training on how to recognise and report abuse and knew how to apply it.
  - Published: 2024-02-09
- Finding
  - Evidence: Risk assessments about known risks to people were detailed and up to date, providing clear guidance for staff.
  - Published: 2024-02-09
- Finding
  - Evidence: People were encouraged to be as independent as possible and supported to have maximum choice and control of their lives.
  - Published: 2024-02-09
- **safeguarding** _(moderate)_
  - Evidence: The service had recently been subject to a local authority safeguarding investigation due to events at one house.
  - Published: 2024-02-09
- **communication_with_families** _(minor)_
  - Evidence: Some relatives said they were unaware of the new management arrangements or had not been involved in consultation about these changes.
  - Published: 2024-02-09
- **record_keeping** _(minor)_
  - Evidence: Some minor recording anomalies were discussed with a manager at one house and addressed.
  - Published: 2024-02-09
- **staffing_levels** _(minor)_
  - Evidence: A small number said staffing was "stretched a bit thin".
  - Published: 2024-02-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-09
- Finding
  - Using medicines safely
  - Published: 2024-02-09
- Finding
  - Staffing and recruitment
  - Published: 2024-02-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong
  - Published: 2024-02-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-09
- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2024-02-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-09
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3561384172

HomeCare Compass is an independent guide and is not affiliated with the CQC.