# Home Instead Senior Care

*Operated by Abercare Limited.*

Home Instead Senior Care is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 21/04/2018

## Practical info

- Postcode: CR0 2XR
- Registered manager: Samarasekara, Isurumuni
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 21/Apr/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Independence actively promoted; privacy, dignity and respect maintained at all times
  - Published: 2021-10-30
- Finding
  - People had full choice in care, including choice of staff member and visit timing
  - Published: 2021-10-30
- Finding
  - Staff and management routinely went beyond expected duties to support people and families
  - Published: 2021-10-30
- Finding
  - Expert matching of staff and people based on personality, culture, language and shared interests
  - Published: 2021-10-30
- Finding
  - Exceptional kindness, compassion, dignity and respect reported unanimously by people and relatives
  - Published: 2021-10-30

### effective

- Finding
  - Day-to-day health needs supported; staff accompany people to healthcare appointments where appropriate
  - Published: 2021-10-30
- Finding
  - People's food, drink and dietary/cultural preferences recorded and met
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act assessments carried out appropriately; best interests decisions made with relatives
  - Published: 2021-10-30
- Finding
  - Ongoing training, supervision twice yearly, annual appraisal, touchpoint days and spot-check observations
  - Published: 2021-10-30
- Finding
  - Four-day induction including Care Certificate, ageing process training and shadowing
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Cultural and dietary needs proactively met, including matching staff who could prepare culturally appropriate food.
  - Published: 2021-10-30
- Finding
  - Evidence: Highly experienced and hands-on management team with open, transparent communication with people, relatives and staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong quality assurance: spot checks, observations, monthly medicines audits, annual franchise audit, and regular management home visits.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints procedure in place; no complaints received in past year; multiple compliments received
  - Published: 2021-10-30
- Finding
  - End of life care support provided; staff trained and care plans document end-of-life wishes
  - Published: 2021-10-30
- Finding
  - Electronic monitoring ensures punctual care; staff supported to understand individual needs before starting
  - Published: 2021-10-30
- Finding
  - Personalised, regularly reviewed care plans developed with people and relatives
  - Published: 2021-10-30
- Finding
  - Key community role via CDAA; dementia awareness training delivered across the local community
  - Published: 2021-10-30
- Finding
  - Outstanding dementia knowledge and person-centred approaches used to meet dementia-related needs
  - Published: 2021-10-30
- Finding
  - Creative and highly personalised support to enable people to pursue hobbies, activities and social engagement
  - Published: 2021-10-30

### safe

- Finding
  - Sufficient staffing levels; office staff trained to provide emergency cover
  - Published: 2021-10-30
- Finding
  - Robust recruitment checks including criminal records, references and right to work
  - Published: 2021-10-30
- Finding
  - Medicines managed safely with monthly audits, annual training and competency assessments
  - Published: 2021-10-30
- Finding
  - Risk identification, assessment and management plans in place; staff briefed before commencing care
  - Published: 2021-10-30
- Finding
  - Safeguarding systems and whistleblowing line in place; staff trained in safeguarding responsibilities
  - Published: 2021-10-30

### well_led

- Finding
  - Partnership working with NHS, pharmacists, local charities and community organisations
  - Published: 2021-10-30
- Finding
  - Robust quality assurance: audits, spot checks, observations, accident/incident trend analysis
  - Published: 2021-10-30
- Finding
  - Staff feel valued, supported and well-connected; regular team meetings and wellbeing check-ins
  - Published: 2021-10-30
- Finding
  - Open communication with people, relatives and staff; accessible on-call system
  - Published: 2021-10-30
- Finding
  - Experienced, hands-on management team with clear ethos of compassionate, high-quality care
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3555842530

HomeCare Compass is an independent guide and is not affiliated with the CQC.