# N1C

*Operated by Eazy Innovations C.I.C..*

N1C is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 10/02/2024

## Practical info

- Postcode: N1C 4BQ
- Registered manager: Abdikarim, Isahaq
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 10/Feb/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-03-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-07

### Other

- Finding
  - Evidence: Registered manager showed clear understanding of duty of candour and notification requirements.
  - Published: 2024-03-07
- Finding
  - Evidence: People and relatives felt able to raise concerns and felt listened to; complaints process was clear and accessible.
  - Published: 2024-03-07
- Finding
  - Evidence: Staff worked collaboratively with other professionals including speech and language therapists, GPs, community nursing teams and social workers.
  - Published: 2024-03-07
- Finding
  - Evidence: Service matched people who speak English as a second language with care workers who share their native language, including Somali-speaking carers.
  - Published: 2024-03-07
- Finding
  - Evidence: Staff supported people with person-centred care, promoting dignity, privacy, independence and human rights.
  - Published: 2024-03-07
- Finding
  - Evidence: All staff underwent DBS checks; people received their care visits as agreed.
  - Published: 2024-03-07

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-07
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-07
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-07
- Finding
  - Using medicines safely
  - Published: 2024-03-07
- Finding
  - Staffing and recruitment
  - Published: 2024-03-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-03-07
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2024-03-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-07
- Finding
  - Continuous learning and improving care
  - Published: 2024-03-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-3552850596

HomeCare Compass is an independent guide and is not affiliated with the CQC.